An enthusiastic, results-driven and skilled individual is sought for the position of Reservations Consultant at Namibia Country Lodges. Please review the requirements and responsibilities below.

Job Brief
The goal of this position is to ensure that all reservations activities add maximum value to the business, while providing the necessary support and coordination to each department to consistently meet our clients’ needs.

Job Summary

Employer: Namibia Country Lodges
Job Type: Full-time
Location: Windhoek, Namibia
Category: Hospitality
Closing Date: 2026-10-23

Key Responsibilities

Handle all accommodation and reservation enquiries professionally, accurately and efficiently.
Process individual and group bookings accurately and within the required turnaround times.
Communicate professionally with guests, travel agents, tour operators and other stakeholders.
Prepare quotations and provide accurate information regarding accommodation, rates, availability and special offers.
Manage booking amendments, cancellations and confirmations accurately and efficiently.
Ensure all reservations are accurately captured and updated on the relevant reservation and property management systems.
Monitor booking availability and assist in maximising occupancy and revenue opportunities.
Maintain effective communication and coordination with lodges, sales teams and other relevant departments.
Handle guest requests and special requirements professionally and promptly.
Follow up on provisional bookings, outstanding payments and confirmations where required.
Assist with resolving booking queries and complaints professionally and within the required turnaround time.
Maintain accurate records and ensure that all reservation procedures and company policies are consistently followed.
Deliver exceptional customer service and contribute to a positive and memorable guest experience.

Requirements

Grade 12
Degree or Higher Diploma in Tourism/Hospitality
Excellent communication skills; fluency in English and Afrikaans required (German will be an advantage)
Minimum of 3-5 years’ reservations experience within the tourism industry
Computer literate with strong administrative skills
Knowledge of Innkeeper and related reservation systems will be an advantage
Strong customer service skills
People-oriented with a professional and positive approach
Excellent telephone etiquette

How to Apply

Apply by email: jobs@ncl.com.na
Phone: +264 (0)83 769 7 0212
Address: Namibia Country Lodges Head Office, PO Box 6597, Windhoek, Namibia

About the Company

Namibia Country Lodges operates as a prominent collection of hotels, lodges, and tented camps strategically located throughout Namibia's key tourism destinations. This entity provides diverse accommodation options, catering to travellers seeking authentic experiences across the nation's varied landscapes. With properties ranging from the iconic Etosha region to the dramatic southern canyons, the group focuses on showcasing Namibia's natural beauty and cultural heritage. Its operations support local tourism, offering employment opportunities and contributing to regional economic development within Namibia. The company's portfolio aims to deliver memorable stays while promoting sustainable travel practices across its Namibian sites.

Curated collection of unique lodges and camps across Namibia.

View all jobs at this company →

Frequently Asked Questions

What qualifications or education do I need to become a Reservations Consultant at a Namibia Country Lodge?

Most employers require a minimum of Grade 12 certificate, with preference given to candidates holding a diploma or degree in Hospitality, Tourism, or Business Administration. Proficiency in English and Afrikaans is often essential, while German is highly valued due to Namibia's German-speaking tourist market. Computer literacy, particularly in reservation systems like Opera or Protel, gives candidates a significant advantage.

What are the typical day-to-day responsibilities of a Reservations Consultant?

You will handle booking inquiries via phone, email, and online platforms, process reservations and payments, and manage room inventory across multiple lodge properties. Daily tasks include confirming guest details, coordinating with front office and sales teams, and preparing arrival reports. You may also assist with travel itinerary planning and upselling lodge experiences to maximize revenue.

How does the work culture and employer expectations differ in Namibia's lodge hospitality sector?

Namibia's lodge sector operates on high-seasonality, requiring flexibility during peak tourist months from May to October when longer hours are common. Employers expect professionalism, cultural sensitivity toward international guests, and willingness to work in remote locations with limited amenities. Punctuality, reliability, and a genuine passion for Namibian wildlife and landscapes are highly prized traits.

What career progression opportunities exist for Reservations Consultants in Namibia's hospitality industry?

With experience, you can advance to Senior Reservations Consultant, Reservations Manager, or Front Office Manager roles within lodge groups. Some professionals transition into sales coordination, revenue management, or general lodge management positions. Gaining expertise in multiple reservation systems and developing fluency in additional European languages significantly accelerates promotion prospects.

What benefits are typically offered for Reservations Consultant positions in Namibia?

Benefits vary by employer but commonly include subsidized accommodation or staff housing at remote lodges, meals during shifts, and annual leave of 18-24 days. Larger lodge groups may offer medical aid contributions and pension fund arrangements, though smaller independent properties often provide fewer formal benefits. Transport to remote lodge locations is sometimes provided or subsidized.

How should I apply for a Reservations Consultant role, and what do Namibian employers prioritize in candidates?

Apply directly through lodge group websites, Namibian job portals like My Namibia or Careers Namibia, and hospitality recruitment agencies. Employers prioritize candidates with prior customer service experience, demonstrated knowledge of Namibia's tourism regions, and strong communication skills. Include a well-crafted cover letter showing your understanding of the country's unique lodge experiences and attach references from hospitality or tourism-related work.