An enthusiastic, results-driven and skilled individual is sought for the position of Reservations Consultant at Namibia Country Lodges. Please review the requirements and responsibilities below.

Job Brief
The goal of this position is to ensure that all reservations activities add maximum value to the business, while providing the necessary support and coordination to each department to consistently meet our clients’ needs.

Job Summary

Employer: Namibia Country Lodges
Job Type: Full-time
Location: Windhoek, Namibia
Category: Hospitality
Closing Date: 2026-10-23

Key Responsibilities

Handle all accommodation and reservation enquiries professionally, accurately and efficiently.
Process individual and group bookings accurately and within the required turnaround times.
Communicate professionally with guests, travel agents, tour operators and other stakeholders.
Prepare quotations and provide accurate information regarding accommodation, rates, availability and special offers.
Manage booking amendments, cancellations and confirmations accurately and efficiently.
Ensure all reservations are accurately captured and updated on the relevant reservation and property management systems.
Monitor booking availability and assist in maximising occupancy and revenue opportunities.
Maintain effective communication and coordination with lodges, sales teams and other relevant departments.
Handle guest requests and special requirements professionally and promptly.
Follow up on provisional bookings, outstanding payments and confirmations where required.
Assist with resolving booking queries and complaints professionally and within the required turnaround time.
Maintain accurate records and ensure that all reservation procedures and company policies are consistently followed.
Deliver exceptional customer service and contribute to a positive and memorable guest experience.

Requirements

Grade 12
Degree or Higher Diploma in Tourism/Hospitality
Excellent communication skills; fluency in English and Afrikaans required (German will be an advantage)
Minimum of 3-5 years’ reservations experience within the tourism industry
Computer literate with strong administrative skills
Knowledge of Innkeeper and related reservation systems will be an advantage
Strong customer service skills
People-oriented with a professional and positive approach
Excellent telephone etiquette

How to Apply

Apply by email: jobs@ncl.com.na
Phone: +264 (0)83 769 7 0212
Address: Namibia Country Lodges Head Office, PO Box 6597, Windhoek, Namibia

About the Company

Namibia Country Lodges operates as a prominent collection of hotels, lodges, and tented camps strategically located throughout Namibia's key tourism destinations. This entity provides diverse accommodation options, catering to travellers seeking authentic experiences across the nation's varied landscapes. With properties ranging from the iconic Etosha region to the dramatic southern canyons, the group focuses on showcasing Namibia's natural beauty and cultural heritage. Its operations support local tourism, offering employment opportunities and contributing to regional economic development within Namibia. The company's portfolio aims to deliver memorable stays while promoting sustainable travel practices across its Namibian sites.

Curated collection of unique lodges and camps across Namibia.

View all jobs at this company →

Frequently Asked Questions

What qualifications or education do I need to become a Reservations Consultant at Namibia Country Lodges?

A Grade 12 certificate is typically required, with preference given to candidates holding a diploma or degree in Hospitality, Tourism, or Business Administration. Proficiency in English and Afrikaans is often essential, and computer literacy—especially with reservation systems like Opera or similar PMS—is highly valued.

What are the typical day-to-day responsibilities of a Reservations Consultant?

You will handle booking inquiries via phone, email, and online platforms, process reservations and payments, and manage room inventory across lodge properties. The role also involves coordinating with front office and sales teams, preparing arrival reports, and upselling activities or room upgrades to guests.

How does the work culture and employer expectations differ in Namibian hospitality compared to other countries?

Namibian hospitality emphasizes personal warmth and genuine guest relationships, often requiring flexibility during peak tourist seasons from May to October. Employers expect reliability, strong communication skills, and willingness to work irregular hours including weekends and public holidays when lodges are busiest.

What career progression opportunities exist for Reservations Consultants in Namibia's hospitality sector?

With experience, you can advance to Reservations Supervisor, Revenue Manager, or Front Office Manager roles within lodge groups or hotel chains. Some professionals transition into sales coordination, tour operations, or general management positions after building strong industry networks.

What employee benefits are typically offered for full-time Reservations Consultant positions in Namibia?

Standard benefits usually include annual leave of 18–24 days, contributions to a pension or provident fund, and subsidized or full medical aid coverage depending on the employer. Many lodge groups also offer staff accommodation, meals during shifts, and discounted rates at sister properties.

How should I apply for a Reservations Consultant role, and what do Namibian employers prioritize in candidates?

Submit a concise CV with a professional cover letter highlighting your customer service experience and any hospitality training; many lodges advertise through local job portals, social media, or the Hospitality Association of Namibia. Employers prioritize candidates with proven telephone etiquette, attention to detail, and genuine enthusiasm for showcasing Namibia's tourism offerings.