The Spa Therapist is responsible for delivering high-quality spa treatments and wellness experiences to guests, ensuring exceptional service standards, comfort, and relaxation in line with the Ongava brand. This role contributes to guest satisfaction, supports spa operations, and maintains hygiene and professional standards.

Job Summary

Employer: Ongava
Job Type: Full-time
Location: Windhoek, Namibia
Category: Hospitality
Closing Date: 2026-10-14

Key Responsibilities

Perform a variety of spa treatments (e.g., massages, facials, body therapies) according to established standards.
Conduct guest consultations to determine appropriate treatments and preferences.
Ensure treatments are delivered professionally, safely, and consistently.
Provide personalised and attentive service to enhance guest relaxation and wellbeing.
Create a calm, welcoming, and professional environment for all guests.
Address guest needs, preferences, and feedback in a courteous and timely manner.
Prepare treatment rooms before and after each session.
Maintain high standards of cleanliness, hygiene, and safety always.
Ensure all equipment and products are used correctly and stored appropriately.
Promote spa treatments and retail products to guests.
Provide knowledgeable recommendations based on guest needs.
Support revenue generation through effective upselling.
Assist with daily spa operations including scheduling and readiness of treatment areas.
Ensure availability of supplies and report low stock levels.
Support smooth flow of spa activities
Adhere to company policies, SOPs, and health & safety regulations.
Maintain professional grooming, conduct, and confidentiality.
Follow all reasonable instructions from management.

Requirements

Relevant qualification in beauty therapy, spa therapy, or wellness
Minimum 1-2 years’ experience in a spa or wellness environment
Experience in hospitality or lodge environment advantageous
Grade 12 or equivalent required

How to Apply

Apply by email: apply@ongava.com
Phone: +264 (0) 83 370 9775

About the Company

Ongava Airstrip, is a private airstrip serving Ongava Game Reserve and Etosha National Park in Namibia. The airport has scheduled flights to Windhoek, Twyfelfontein and Mokuti Lodge.

Website: https://www.ongava.com/

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Frequently Asked Questions

What qualifications or certifications do I need to become a spa therapist at a lodge like Ongava in Namibia?

Most employers require a diploma or certificate in beauty therapy, spa therapy, or massage from a recognized institution such as the Namibia Institute of Culinary Arts or international schools like CIDESCO or ITEC. First aid certification is often preferred given the remote location of many Namibian lodges. Experience in luxury hospitality settings significantly improves your chances.

What are the typical day-to-day responsibilities of a spa therapist at a Namibian safari lodge?

You will perform massages, facials, body treatments, and wellness consultations for international guests, often working around their safari schedules. Maintaining treatment rooms, managing stock levels, and upselling products are also key duties. Flexibility is essential as peak seasons require longer hours and weekend work.

How does the work culture differ at Namibian lodges compared to urban spa settings?

Lodge-based spa work is more isolated, requiring you to live on-site or in staff accommodation with limited personal space and social options. The culture emphasizes teamwork, self-reliance, and delivering exceptional service to discerning international clientele. Strong English communication skills are essential, and knowledge of German or French is advantageous.

What career progression opportunities exist for spa therapists in Namibia's hospitality industry?

With experience, you can advance to senior therapist, spa supervisor, or spa manager roles at larger lodge groups or hotel chains. Some therapists transition into training positions, product sales, or open independent practices in Windhoek or Swakopmund. International experience at Namibian luxury lodges can also open doors to positions abroad.

What benefits should I expect when working as a spa therapist at a Namibian lodge?

Typical packages include accommodation, meals, and transport to remote sites, which is crucial given lodge locations. Medical aid and pension contributions vary by employer size, with larger groups offering more comprehensive coverage than independent lodges. Annual leave usually ranges from 15 to 21 days depending on contract terms.

How should I apply for spa therapist positions in Namibia, and what do employers prioritize?

Apply directly through lodge group websites, hospitality recruitment agencies, or platforms like Careers Namibia and My Namibia. Employers prioritize demonstrated experience, professional presentation, and willingness to relocate to remote areas. A well-prepared portfolio with treatment photos and guest testimonials strengthens your application significantly.