We are looking for a GUEST LIAISON to join our tribe!
This position will be responsible for all guests transfers. The position is Windhoek based at our headquarters.

Job Summary

Employer: ultimate earth
Job Type: Full-time
Location: Windhoek, Namibia
Category: Hospitality
Salary: Market related salaries which include: Medical aid contributions, Pension contributions, Long Service Awards (14th Cheques), Performance based annual bonus (13th Cheques)
Closing Date: 2026-10-06

Key Responsibilities

Responsible for guest meet & greets, self-drive briefings and City and Art tours.
Responsible for all other guest transfers to and from the airport; within Windhoek and outside, including long-distance transfers.
Assist procurement runs within Windhoek and outside.
Responsible for looking after the transfer vehicles.
Assist the Operations & Procurement departments when required
Assist with distance rental delivery and pick ups.
Ensure equipment and vehicles are always neat and presentable.

Requirements

Must be a Namibian citizen
Driver’s license – Code B with valid PDP, Code C1 would be of advantage.
At least 3 years proven experience as a transfer driver or a similar position.
Must have a proven clean driving record.
Advanced driving certification would be of advantage.
Excellent spoken and written English.
Excellent timekeeping.
Strong ethics and reliability.

Salary

Market related salaries which include: Medical aid contributions, Pension contributions, Long Service Awards (14th Cheques), Performance based annual bonus (13th Cheques)

How to Apply

Apply by email: hr@ultimate.earth

About the Company

Ultimate Earth is a specialist tour operator renowned for delivering meticulously planned, privately guided naturalist safaris across Namibia. The company focuses on crafting bespoke expeditions for individuals and small, intimate groups, ensuring a highly personalized exploration of the country's diverse natural heritage. Their services are designed to provide profound encounters with Namibia's unique wildlife and breathtaking landscapes, from the iconic dunes of Sossusvlei to the rich ecosystems of Etosha. Emphasizing expert guidance and seamless execution, Ultimate Earth is committed to offering unparalleled safari experiences. This makes them a key contributor to Namibia's high-end tourism sector, fostering responsible and immersive travel.

Specializing in well-orchestrated private naturalist safaris in Namibia.

Website: https://ultimate.earth/

View all jobs at this company →

Frequently Asked Questions

What qualifications or education do I need to become a Guest Liaison in Namibia?

Most employers require a diploma or certificate in Hospitality Management, Tourism, or a related field from institutions like NUST or IHMS. Previous experience in customer service, front desk, or guest relations is highly valued. Strong communication skills in English and local languages such as Oshiwambo or Afrikaans are often preferred.

What are the typical day-to-day responsibilities of a Guest Liaison?

You will greet and assist guests upon arrival, handle check-ins and check-outs, and address guest inquiries or complaints promptly. You coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. You may also manage bookings, process payments, and provide local recommendations for activities and dining.

How does the work culture and employer expectations differ in Namibian hospitality?

Namibian hospitality employers value punctuality, professionalism, and warm, personalized service reflecting local hospitality traditions. You are expected to work flexible hours including weekends and public holidays, especially during peak tourist seasons. Building genuine relationships with guests and respecting diverse cultural backgrounds is essential.

What career progression opportunities exist for a Guest Liaison in Namibia?

With experience, you can advance to roles such as Front Office Manager, Guest Relations Manager, or Operations Manager within hotels or lodges. Some professionals transition into tourism consultancy or establish their own hospitality businesses. Continuous professional development through NATHS or international certifications can accelerate your growth.

What benefits are typically offered for full-time Guest Liaison positions in Namibia?

Benefits vary by employer but commonly include annual leave as per Namibian Labour Act, and some establishments offer medical aid or pension contributions. Larger hotels and upscale lodges may provide staff meals, accommodation, or transport allowances. Always review employment contracts carefully as benefit packages differ significantly between urban hotels and remote lodges.

How should I apply for a Guest Liaison position, and what do Namibian employers look for?

Apply through company websites, Namibian job portals like My Namibia or Careers Namibia, and hospitality recruitment agencies. Employers seek candidates with a professional CV highlighting relevant experience, a friendly demeanor, and strong problem-solving abilities. Prepare for interviews by demonstrating knowledge of Namibian tourism attractions and showing genuine enthusiasm for guest service.