REGIONAL MANAGER – SWAKOPMUND – Woermann Brock & Co Swakopmund (Pty) Ltd

Key Responsibilities

• Oversees multiple branches, ensuring the effective management of all operations, sales, customer service, inventory, and staff management.
• Sales and Revenue Generation
• Customer Service: Ensure continuous training of branch staff on customer service best practices and company policies to maintain high service standards
• Ensures that all branches maintain high standards of housekeeping, maintenance and comply with health and safety regulations
• Inventory Management
• Staff Management
• Store Operations
• Oversees the financial performance of all branches, ensuring budgets are met and costs are controlled
• Monitors the effectiveness of promotional campaigns in each branch, ensuring consistency in execution and alignment with the company’s marketing strategy
• Guides Branch Managers in optimizing store layouts to enhance the impact of promotions and drive sales
• Compiles and presents comprehensive reports on regional performance, including sales, inventory, customer service, and financials, to the GM
• Ensures effective communication of company policies, operational changes, and other relevant information to Branch Managers and their teams

Requirements

• Valid Code B driver’s license
• Bachelor’s degree in Business Administration, Retail Management, or a related field. A master’s degree is an advantage.
• 8 years experience in a middle management role, preferably within the retail or supermarket industry.
• Strategic Thinking: Ability to develop and implement long-term strategies that drive regional success. Ability to analyze complex data and develop strategic plans.
• Leadership: Strong leadership skills with the ability to inspire and guide teams towards achieving regional goals.
• Problem-Solving: Proactive in identifying issues and implementing effective solutions.
• Customer Focus: Commitment to delivering exceptional customer service across the region.
• Adaptability: Ability to navigate and manage change in a dynamic retail environment.
• Requires an understanding of the theoretical or systematic components of Retail Operations.
• Must be fluent in English and able to communicate with internal and external stakeholders
• Effective communication (verbal, written, presentation and listening) is essential in order for the incumbent to be successful.
• Strong financial acumen with experience in budgeting and financial reporting.
• High level of discretion, confidentiality and diplomacy
• A high level of emotional and social maturity

How to Apply