Job Expired
The Key Accounts Officer role is responsible for building and maintaining strong relationships with key clients while driving knowledge transfer and skills development to ensure service excellence. It focuses on the strategic management and growth of key accounts by understanding and addressing client needs, promoting loyalty, and identifying opportunities for business growth, while simultaneously supporting organizational capacity through the design, facilitation, and delivery of learning interventions for both clients and internal teams.
By integrating account management with capacity building, the role ensures that clients receive exceptional service, ongoing training, and the support needed to maximize the value of products and services, ultimately contributing to sustainable organizational growth, enhanced client satisfaction, and long-term business success.
Job Summary
- Employer: Momentum
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Sales
- Closing Date: 2026-10-03
Key Responsibilities
- Serve as the primary point of contact for assigned key clients and build long-term relationships to ensure client retention and loyalty.
- Understand client needs and provide tailored solutions that align with organisational products and services.
- Monitor service delivery, ensuring adherence to quality standards and the timely resolution of client queries and concerns.
- Identify opportunities to grow existing accounts through cross-selling and upselling initiatives.
- Gather and analyse client feedback, providing recommendations to improve client service and overall customer experience.
- Design, develop, and facilitate training programmes, workshops, presentations, and onboarding sessions for clients and employees.
- Assess skills gaps and implement appropriate learning and development interventions to support continuous improvement.
- Develop and maintain training materials, manuals, and digital learning resources, while evaluating the effectiveness of learning initiatives.
- Build and maintain strong relationships with internal and external stakeholders, ensuring service level agreements are met and client expectations are effectively managed.
- Collaborate with sales, operations, and product teams, provide regular performance and training reports, support strategic projects, and ensure compliance with organisational policies and industry standards.
Requirements
- Grade 12
- Bachelor’s degree in business administration, Education/Training, Human Resources, or a related field will add as an advantage.
- Proven experience in key account management or client relationship management.
- 3 to 5 years experience in training facilitation, learning and development, or capacity building.
- Knowledge of adult learning principles and instructional design is an added advantage.
- Experience working in a Key Accounts environment within the Financial Services Industry
- Proficiency in MS Office and e-learning platforms.
How to Apply
To apply, please visit: momentumgroupltd-africa.erecruit.co
REF Code: MMH260630-9
About the Company
In Newtonian mechanics, momentum is the product of the mass and velocity of an object. It is a vector quantity, possessing a magnitude and a direction. If m is an object's mass and v is its velocity, then the object's momentum p is: In the International System of Units (SI), the unit of measurement of momentum is the kilogram metre per second (kg⋅m/s), which is dimensionally equivalent to the newton-second.
Website: https://momentumleaders.org/programs/executive-leadership-program/huntsville-leadership-program/
Frequently Asked Questions
What qualifications or education do I need to become a Key Accounts Officer at Momentum in Namibia?
Most employers require a bachelor's degree in Business, Marketing, Finance, or a related field. Professional certifications like CIM or insurance industry qualifications from NAMFISA-recognized institutions strengthen your application. Prior sales experience, especially in financial services, is often highly valued.
What are the typical day-to-day responsibilities of a Key Accounts Officer?
You will manage relationships with high-value corporate or individual clients, identify upselling opportunities, and resolve complex account issues. Expect regular client meetings, preparing proposals, and collaborating with underwriting and claims teams. Reporting on sales targets and maintaining accurate CRM records are also core duties.
How does workplace culture and employer expectations differ in Namibia's financial services sector?
Namibian employers emphasize punctuality, professional dress, and respect for hierarchical structures. Building personal relationships with clients is crucial, as trust drives long-term business. You may also be expected to travel to client sites across regions, including remote areas.
What career progression opportunities exist for Key Accounts Officers in Namibia?
With strong performance, you can advance to Senior Key Accounts Manager, Business Development Manager, or Head of Sales roles. Some professionals transition into product development or executive leadership. Continuous upskilling through institutions like NIMT or international designations accelerates promotion prospects.
What benefits are typically offered for this role in Namibia?
Standard packages usually include medical aid contributions, pension or provident fund arrangements, and annual leave aligned with Namibian Labour Act requirements. Some employers offer performance bonuses, commission structures, or vehicle allowances for client travel. Always confirm specifics during your interview, as benefits vary significantly by employer.
How should I apply, and what do Namibian employers look for in candidates?
Submit a tailored CV and cover letter through company career portals, recruitment agencies like People’s Perfection, or professional networks such as LinkedIn. Employers prioritize proven sales track records, strong communication skills in English and Afrikaans, and cultural adaptability. Prepare for competency-based interviews and be ready to demonstrate your understanding of the local market.
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