KEY ACCOUNTS OFFICER – Momentum

Key Responsibilities

• Serve as the primary point of contact for assigned key clients and build long-term relationships to ensure client retention and loyalty.
• Understand client needs and provide tailored solutions that align with organisational products and services.
• Monitor service delivery, ensuring adherence to quality standards and the timely resolution of client queries and concerns.
• Identify opportunities to grow existing accounts through cross-selling and upselling initiatives.
• Gather and analyse client feedback, providing recommendations to improve client service and overall customer experience.
• Design, develop, and facilitate training programmes, workshops, presentations, and onboarding sessions for clients and employees.
• Assess skills gaps and implement appropriate learning and development interventions to support continuous improvement.
• Develop and maintain training materials, manuals, and digital learning resources, while evaluating the effectiveness of learning initiatives.
• Build and maintain strong relationships with internal and external stakeholders, ensuring service level agreements are met and client expectations are effectively managed.
• Collaborate with sales, operations, and product teams, provide regular performance and training reports, support strategic projects, and ensure compliance with organisational policies and industry standards.

Requirements

• Grade 12
• Bachelor’s degree in business administration, Education/Training, Human Resources, or a related field will add as an advantage.
• Proven experience in key account management or client relationship management.
• 3 to 5 years experience in training facilitation, learning and development, or capacity building.
• Knowledge of adult learning principles and instructional design is an added advantage.
• Experience working in a Key Accounts environment within the Financial Services Industry
• Proficiency in MS Office and e-learning platforms.

How to Apply

REF Code: MMH260630-9