The Blood Transfusion Service of Namibia (NAMBTS) invites suitably qualified candidates to apply for the position of Donor Records Clerk within the Donor Division at our Windhoek office. The role is responsible for the maintenance of donor records in the computerized database, or manually, ensuring accuracy, confidentiality and compliance with organisational standards.

Job Summary

Employer: NAMBTS
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration
Salary: A market-related salary is subject to negotiation.
Closing Date: 2026-10-12

Key Responsibilities

Collect and inspect medical history forms from previous day clinics to ensure all donor questions are answered and required information is recorded.
Accurately update and maintain donor records in the computerized database and perform ongoing data maintenance.
File donor medical history forms and maintain organised, secure record-keeping systems.
Prepare, dispatch and follow up on donor membership cards.
Promote and comply with health, safety and security standards, including proper use of personal protective equipment.
Train and assess newly appointed Donor Records Clerks and participate in mentorship of staff.
Respond to queries, stay updated on developments in blood transfusion, and perform any other reasonable duties assigned.

Requirements

Grade 12 (matric).
Basic computer literacy (Microsoft Word & Excel).
Willingness to work overtime when required.

Salary

A market-related salary is subject to negotiation.

How to Apply

Apply by email: vacancies@bts.com.na

Frequently Asked Questions

What qualifications or education do I need to become a Donor Records Clerk at NAMBTS?

A minimum of a Grade 12 certificate with strong passes in English and Mathematics is typically required. Many employers prefer candidates with a certificate or diploma in Records Management, Health Information Management, or Public Administration from recognized Namibian institutions like NIMT or UNAM.

What are the typical day-to-day responsibilities of a Donor Records Clerk?

You will maintain accurate donor databases, update personal and donation history records, and ensure confidentiality of sensitive medical information. Daily tasks include data entry, filing, responding to donor inquiries, and preparing reports for blood collection teams and management.

How does the work culture and environment differ in Namibian healthcare administration roles?

Namibian workplaces value punctuality, respect for hierarchy, and strong interpersonal relationships among colleagues. You can expect a collaborative environment where Afrikaans and English are commonly used, and where attention to detail is highly prized due to the critical nature of blood donor records.

What career progression opportunities exist for a Donor Records Clerk in Namibia?

With experience, you may advance to Senior Records Clerk, Records Supervisor, or Health Information Manager positions. Further studies in Health Information Management or Health Systems Management at UNAM can open doors to regional or national health administration roles.

What benefits are typically offered for administrative positions in Namibian healthcare institutions?

Benefits usually include annual leave of 21-30 days, medical aid contributions, and pension fund membership through GIPF or private schemes. Some institutions also provide housing allowances or transport subsidies, though this varies by employer and employment contract type.

How should I apply for a Donor Records Clerk position and what do Namibian employers look for?

Submit a detailed CV, certified copies of qualifications, and a cover letter highlighting your attention to detail and confidentiality awareness to the advertised address or online portal. Employers prioritize candidates with proven data management experience, computer literacy in MS Office, and a clean police clearance certificate due to the sensitive nature of donor information.