Claims Clerk – 1X Windhoek Head Office and X1 Temp Windhoek Head Officer. PURPOSE OF THE POSITION: Gives credits to clients to price differences, damages and expired stocks to facilitate debtors payment.

Job Summary

Employer: cic
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration & Support
Closing Date: 2026-10-23

Key Responsibilities

Match invoices with Goods Received Vouchers (GRVs) and process all claims.
Retrieve GRVs awaiting statements from the system, verify their accuracy, identify claims, and ensure a nil balance.
Investigate discrepancies in Proofs of Delivery (PODs) and/or waybills and take corrective action.
Receive and process claims, reprint and attach invoices, and submit order-related claims.
Sort claims according to principals for Sales Managers and submit them for signatures.
Resolve invalid claims in accordance with established procedures.
Receive original PODs, verify their accuracy, and ensure credits are processed correctly.
Respond to customer queries and follow up on AVs with branches.
Prepare non-stock reports, reconcile credit notes, and submit them to creditors for month-end processing.
Perform other relief duties and ad hoc tasks as required by the Debtors Manager.

Requirements

Grade 12 certificate.
Fluency in Afrikaans and English.
Minimum of 3-5 years’ experience in debtors administration, reconciliations, and invoicing.
Excellent proficiency in Microsoft Excel.
Experience with the Proteus system will be a definite advantage.
Ability to work under pressure and handle conflict situations professionally.
Self-motivated, assertive, and able to demonstrate initiative.

How to Apply

Apply by email: cic.recruitment@cic.com.na
Phone: +264812203109

Frequently Asked Questions

What qualifications or education do I need to become a Claims Clerk at Cic in Namibia?

Most employers require a Grade 12 certificate with passes in Mathematics and English. A diploma or certificate in Insurance, Business Administration, or Finance from institutions like NIMT or UNAM is highly advantageous. Computer literacy, especially in MS Office, is typically essential.

What are the typical day-to-day responsibilities of a Claims Clerk?

You will process insurance claims by verifying policy details, collecting supporting documents, and entering data into claims management systems. Daily tasks include communicating with clients, assessors, and service providers to gather information and update claim statuses. You will also prepare reports, maintain filing systems, and ensure compliance with company procedures.

What is the work culture like for administrative roles in Namibian insurance companies?

Namibian workplaces generally value punctuality, respect for hierarchy, and strong interpersonal relationships. Dress codes are typically formal business attire, and English is the primary language of business, though Afrikaans may be used in some contexts. Team collaboration is important, but individual accountability for accurate data processing is expected.

What career progression opportunities exist for a Claims Clerk in Namibia?

With experience, you can advance to Senior Claims Clerk, Claims Assessor, or Claims Team Leader positions. Further studies toward professional insurance qualifications through the Insurance Institute of Namibia can open doors to underwriting or management roles. Some clerks transition into customer service management or specialized technical claims handling.

What benefits are typically offered to Claims Clerks in Namibian insurance companies?

Standard benefits usually include annual leave as prescribed by the Namibian Labour Act, medical aid contributions, and pension or provident fund membership. Some employers offer group life insurance and performance-based bonuses. Specific packages vary by employer and are often negotiable based on experience.

How should I apply for a Claims Clerk position and what do Namibian employers look for?

Submit a concise CV with a tailored cover letter highlighting relevant administrative experience and attention to detail. Employers value candidates with prior insurance or financial services exposure, strong numeracy skills, and professional communication abilities. Prepare for assessments testing data accuracy and customer service scenarios during the interview process.