Job Summary

Employer: SW Distributors
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration
Closing Date: 2026-10-31

Key Responsibilities

Receive, verify, and process operational and customer claims (including damages, shortages, and returns) accurately and within set turnaround times.
Act as the primary liaison between customers, stores, suppliers, logistics, and finance to resolve claims. This includes compiling upliftment sheets for transporters to collect claims.
Maintain accurate, up-to-date claims records, prepare management reports, and proactively follow up on outstanding documentation.
Monitor the status of claims, identify recurring issues or trends, and escalate them to the Claims Supervisor to help improve processes.
Ensure all claims are handled according to company policies and procedures while maintaining strict confidentiality with sensitive information.

Requirements

Grade 12 certificate with 3-5 years of experience in claims administration, customer service, or retail operations (retail experience is highly advantageous).
Strong computer literacy, particularly in Microsoft Office and Excel.
Exceptional attention to detail, accuracy, and the ability to multitask. Must possess strong problem-solving, organizational, and written/verbal communication skills.

How to Apply

Apply by email: swdvacancy@gmail.com

Frequently Asked Questions

What qualifications or education do I need to become a Claims Administrator at SW Distributors?

Most employers in Namibia require a minimum of a Grade 12 certificate with strong mathematics and English. A diploma or degree in Business Administration, Finance, or Insurance is advantageous. Computer literacy, especially in MS Excel and claims management software, is typically essential.

What are the typical day-to-day responsibilities of a Claims Administrator?

You will process and assess insurance or warranty claims, verify documentation, and communicate with customers and suppliers. Data entry, filing, and preparing reports for management are also core duties. Accuracy and attention to detail are critical, as errors can lead to financial losses.

How does workplace culture in Namibia affect this administrative role?

Namibian workplaces value punctuality, respect for hierarchy, and clear communication. You will likely work standard office hours, though some distributors may require flexibility during month-end or peak periods. Building good relationships with colleagues and external stakeholders is important for success.

What career progression opportunities exist for Claims Administrators in Namibia?

With experience, you can advance to Senior Claims Administrator, Claims Manager, or move into related fields like underwriting or risk management. Professional certifications through the Namibia Institute of Professional Accountants or insurance industry bodies can accelerate growth. Some administrators transition into operations or customer service management roles.

What benefits are typically offered for administrative roles in Namibian companies?

Benefits vary by employer but commonly include annual leave of 18-24 days, sick leave, and contributions to a pension or provident fund. Larger distributors may offer medical aid subsidies or group schemes. Always confirm specific benefits during the interview process, as statutory requirements differ from company policies.

How should I apply for a Claims Administrator position, and what do Namibian employers look for?

Submit a concise CV and tailored cover letter highlighting relevant administrative experience and software skills. Employers prioritize candidates with proven accuracy, customer service orientation, and knowledge of Namibian regulatory requirements. Prepare for practical assessments such as data entry tests or scenario-based problem-solving exercises.