Job Summary

Employer: SW Distributors
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration
Closing Date: 2026-10-31

Key Responsibilities

Receive, verify, and process operational and customer claims (including damages, shortages, and returns) accurately and within set turnaround times.
Act as the primary liaison between customers, stores, suppliers, logistics, and finance to resolve claims. This includes compiling upliftment sheets for transporters to collect claims.
Maintain accurate, up-to-date claims records, prepare management reports, and proactively follow up on outstanding documentation.
Monitor the status of claims, identify recurring issues or trends, and escalate them to the Claims Supervisor to help improve processes.
Ensure all claims are handled according to company policies and procedures while maintaining strict confidentiality with sensitive information.

Requirements

Grade 12 certificate with 3-5 years of experience in claims administration, customer service, or retail operations (retail experience is highly advantageous).
Strong computer literacy, particularly in Microsoft Office and Excel.
Exceptional attention to detail, accuracy, and the ability to multitask. Must possess strong problem-solving, organizational, and written/verbal communication skills.

How to Apply

Apply by email: swdvacancy@gmail.com

Frequently Asked Questions

What qualifications or education do I need to become a Claims Administrator in Namibia?

Most employers require a Grade 12 certificate with strong mathematics and English. A diploma or degree in business administration, finance, or insurance is advantageous. Professional certifications from the Namibia Institute of Professional Accountants or insurance-specific training can strengthen your application.

What are the typical day-to-day responsibilities of a Claims Administrator?

You will process and assess insurance claims, verify documentation, and communicate with clients and service providers. Daily tasks include data entry, file management, and coordinating payments. Accuracy and attention to detail are essential when handling sensitive financial information.

How does workplace culture in Namibia affect Claims Administrator roles?

Namibian workplaces value punctuality, respect for hierarchy, and clear communication. English is the primary business language, though Afrikaans and local languages are often used regionally. Building professional relationships and demonstrating reliability are highly regarded in administrative positions.

What career progression opportunities exist for Claims Administrators in Namibia?

With experience, you can advance to Senior Claims Administrator, Claims Manager, or specialize in complex claims areas. Some professionals transition into underwriting, risk management, or insurance broking. Continuous professional development and industry networking support long-term growth.

What benefits are typically offered for full-time Claims Administrator positions in Namibia?

Standard benefits usually include annual leave as per Namibian Labour Act requirements, and many employers offer medical aid and pension contributions. Larger companies may provide additional perks such as funeral cover or study assistance. Specific packages vary significantly by employer size and sector.

How should I apply for a Claims Administrator role, and what do Namibian employers look for?

Submit a concise CV with a tailored cover letter highlighting relevant administrative experience and computer proficiency. Employers prioritize candidates with strong Excel skills, integrity, and previous exposure to insurance or financial services. Prepare for competency-based interviews focusing on problem-solving and customer service scenarios.