Namibia Country Lodges (NCL) is seeking an energetic, customer-focused Marketing & Customer Relations Officer to join our team. The role combines marketing, guest relations, brand promotion and tourism management, and suits someone who understands both the commercial drivers of tourism and what makes a guest experience exceptional.
Job Summary
- Employer: Namibia Country Lodges (Pty) Ltd
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Marketing
- Closing Date: 2026-09-25
Key Responsibilities
- Marketing & Brand Promotion
- Develop and implement creative marketing initiatives for NCL properties and tourism experiences.
- Produce social media content and run digital marketing campaigns.
- Coordinate marketing local, national and international tourism shows and promotional events.
- Raise NCL’s profile in the local and international tourism market.
- Support NCL’s presence at tourism exhibitions, trade shows and promotional events.
- Monitor tourism trends and market activity and provide recommendations.
- Customer & Guest Relations
- Build and maintain strong relationships with guests, tour operators, travel agents and stakeholders.
- Handle guest enquiries and feedback professionally, to encourage repeat business.
- Identify and act on opportunities to improve guest satisfaction and loyalty across the guest journey.
- Represent NCL professionally and warmly at all times.
Requirements
- Grade 12.
- A tertiary qualification (certificate, diploma or degree) in Marketing, Tourism, Hospitality, Public Relations, Business Management or a related field will be an advantage.
- At least two years’ experience in marketing, customer relations, tourism, hospitality or a related field.
- A valid Code 4 driver’s licence will be an advantage.
- Excellent written and verbal communication, including professional telephone and email etiquette.
- Strong interpersonal and relationship-building abilities.
- Strong working knowledge of social media and efficiently what makes a guest experience exceptional.
- Excellent organisational and administrative skills.
- Ability to work independently and as part of a team.
- Willingness to travel to NCL properties and trade events across Namibia as required.
How to Apply
Apply by email: jobs@ncl.com.na
Address: 1 Dehi & Bamin Street, Southern Industrial Area, Windhoek
Address: 1 Dehi & Bamin Street, Southern Industrial Area, Windhoek
About the Company
Namibia Country Lodges operates as a prominent collection of hotels, lodges, and tented camps strategically located throughout Namibia's key tourism destinations. This entity provides diverse accommodation options, catering to travellers seeking authentic experiences across the nation's varied landscapes. With properties ranging from the iconic Etosha region to the dramatic southern canyons, the group focuses on showcasing Namibia's natural beauty and cultural heritage. Its operations support local tourism, offering employment opportunities and contributing to regional economic development within Namibia. The company's portfolio aims to deliver memorable stays while promoting sustainable travel practices across its Namibian sites.
Curated collection of unique lodges and camps across Namibia.
Frequently Asked Questions
What qualifications and certifications are typically required for a Marketing & Customer Relations Officer in Namibia?
A bachelor’s degree in marketing, communications, business administration or a related field is usually required. Relevant certifications such as the Certified Marketing Professional (CMP) or digital marketing certificates can strengthen your application. Experience in hospitality or tourism marketing is highly valued in Namibia.
What does a typical day look like for this role?
You will develop and execute marketing campaigns across print, digital and social media platforms. Managing customer feedback, coordinating events and maintaining relationships with local partners are key tasks. You’ll also analyze campaign performance data and prepare reports for senior management.
What is the local work culture and expectations in Namibia?
Namibian workplaces value punctuality, respect for hierarchy and a collaborative spirit. Open communication and a willingness to adapt to local customs, such as greeting colleagues with a friendly ‘Guten Tag’ or ‘Mahlalela’, are important. Work hours are generally Monday to Friday, 8:30‑5:30, with flexibility for event‑related duties.
What career progression can I expect in this position?
Starting as a Marketing & Customer Relations Officer, you can advance to Senior Marketing Officer or Marketing Manager within 3–5 years. Continued professional development and proven results may lead to roles in brand strategy or regional marketing leadership. Many companies also offer cross‑training in sales or operations for broader career paths.
What benefits are typically offered for this role?
Full‑time employees usually receive paid annual leave, public holidays and sick leave. Medical aid coverage is common, often with a family option, and pension schemes such as the Namibia Pension Fund are standard. Some employers also provide professional development allowances and performance‑based bonuses.
How should I apply and what do Namibian employers look for in candidates?
Submit a tailored CV and cover letter through the company’s online portal or via email, highlighting relevant marketing experience and hospitality knowledge. Employers look for strong communication skills, creativity, data‑driven decision making and a proven track record of successful campaigns. Demonstrating familiarity with local tourism trends and a network of regional partners can give you an edge.
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