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Namibia Country Lodges (NCL) is seeking an energetic, customer-focused Marketing & Customer Relations Officer to join our team. The role combines marketing, guest relations, brand promotion and tourism management, and suits someone who understands both the commercial drivers of tourism and what makes a guest experience exceptional.
Job Summary
- Employer: Namibia Country Lodges (Pty) Ltd
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Marketing
- Closing Date: 2026-09-25
Key Responsibilities
- Marketing & Brand Promotion
- Develop and implement creative marketing initiatives for NCL properties and tourism experiences.
- Produce social media content and run digital marketing campaigns.
- Coordinate marketing local, national and international tourism shows and promotional events.
- Raise NCL’s profile in the local and international tourism market.
- Support NCL’s presence at tourism exhibitions, trade shows and promotional events.
- Monitor tourism trends and market activity and provide recommendations.
- Customer & Guest Relations
- Build and maintain strong relationships with guests, tour operators, travel agents and stakeholders.
- Handle guest enquiries and feedback professionally, to encourage repeat business.
- Identify and act on opportunities to improve guest satisfaction and loyalty across the guest journey.
- Represent NCL professionally and warmly at all times.
Requirements
- Grade 12.
- A tertiary qualification (certificate, diploma or degree) in Marketing, Tourism, Hospitality, Public Relations, Business Management or a related field will be an advantage.
- At least two years’ experience in marketing, customer relations, tourism, hospitality or a related field.
- A valid Code 4 driver’s licence will be an advantage.
- Excellent written and verbal communication, including professional telephone and email etiquette.
- Strong interpersonal and relationship-building abilities.
- Strong working knowledge of social media and efficiently what makes a guest experience exceptional.
- Excellent organisational and administrative skills.
- Ability to work independently and as part of a team.
- Willingness to travel to NCL properties and trade events across Namibia as required.
How to Apply
Apply by email: jobs@ncl.com.na
Address: 1 Dehi & Bamin Street, Southern Industrial Area, Windhoek
Address: 1 Dehi & Bamin Street, Southern Industrial Area, Windhoek
About the Company
Namibia Country Lodges operates as a prominent collection of hotels, lodges, and tented camps strategically located throughout Namibia's key tourism destinations. This entity provides diverse accommodation options, catering to travellers seeking authentic experiences across the nation's varied landscapes. With properties ranging from the iconic Etosha region to the dramatic southern canyons, the group focuses on showcasing Namibia's natural beauty and cultural heritage. Its operations support local tourism, offering employment opportunities and contributing to regional economic development within Namibia. The company's portfolio aims to deliver memorable stays while promoting sustainable travel practices across its Namibian sites.
Curated collection of unique lodges and camps across Namibia.
Frequently Asked Questions
What qualifications are typically required for a Marketing & Customer Relations Officer role in Namibia?
A Marketing & Customer Relations Officer in Namibia typically requires a diploma or degree in Marketing, Communications, or a related field. Relevant certifications such as marketing automation tools or social media marketing can be advantageous. Some employers may consider candidates with a strong background in sales or customer service.
What are the common day-to-day responsibilities of a Marketing & Customer Relations Officer in Namibia?
The role involves developing and implementing marketing campaigns, managing social media platforms, and maintaining customer relationships. This includes creating promotional materials, analyzing market trends, and coordinating events. The officer will also be responsible for providing excellent customer service and resolving customer complaints.
What are the local work culture and expectations in Namibia for this role?
In Namibia, employers expect Marketing & Customer Relations Officers to be proactive, creative, and have excellent communication skills. The role requires a customer-centric approach, and officers are expected to build strong relationships with clients and colleagues. A flexible and adaptable attitude is also essential in Namibia's dynamic business environment.
What are the typical benefits offered for this role in Namibia?
Typical benefits for a Marketing & Customer Relations Officer in Namibia may include medical aid, pension schemes, and annual leave. Some employers may also offer additional benefits such as performance-based bonuses, flexible working hours, or professional development opportunities. The specific benefits package varies by employer.
How can I apply for a Marketing & Customer Relations Officer role in Namibia, and what do employers look for?
To apply, submit a tailored CV and cover letter highlighting relevant marketing and customer service experience. Employers in Namibia look for candidates with a strong understanding of local market trends, excellent communication skills, and proficiency in Microsoft Office and social media platforms. A well-written application that showcases creativity and problem-solving skills can increase chances of success.
What are the realistic career progression paths for a Marketing & Customer Relations Officer in Namibia?
With experience, Marketing & Customer Relations Officers in Namibia can progress to senior marketing roles, such as Marketing Manager or Brand Manager. Alternatively, they may move into related fields like sales, public relations, or hospitality management. Continuous professional development and networking can help individuals advance in their careers.
- This job has expired!
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