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4 days ago
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Role Purpose: This is a senior leadership role combining strategic concession oversight with hands-on lodge general management. The successful candidate will be responsible for the overall performance of concession operations and the day-to-day management of the lodge, ensuring operational excellence, exceptional guest experiences, strong financial performance, and sustainable stewardship of a unique desert environment.
Key Responsibilities
- Provide overall leadership and strategic oversight of concession operations and lodge activities.
- Oversee and manage all lodge departments, ensuring smooth and efficient daily operations.
- Maintain exceptional service standards and ensure all SOPs and brand standards are consistently upheld.
- Act as lead host, driving outstanding, world-class guest experiences.
- Manage financial performance, including budgeting, cost control, forecasting, and reporting.
- Oversee procurement, logistics, and supply chain management for remote operations.
- Ensure strict stock control and quality management across all operational areas.
- Lead, mentor, and develop a diverse team, fostering a strong and positive team culture.
- Ensure all HR policies, training, staff welfare, and performance management processes are effectively implemented.
- Build and maintain strong relationships with conservancies, partners, and relevant stakeholders.
- Support and uphold conservation and sustainability objectives.
- Work closely with senior management to ensure alignment with company strategy and long-term plans.
- Ensure accurate and timely submission of all operational, administrative, and financial reports.
Requirements
- Minimum 10 years’ experience in the luxury safari lodge industry.
- At least 7-8 years in a senior operational, regional, or general management role.
- Proven experience managing remote lodges and multi-department teams.
- Relevant tertiary qualification in hospitality, tourism, conservation, or business management.
- Strong financial and operational management experience, including budgeting, cost control, and reporting.
- Experience working with conservancies, concession agreements, or community-based tourism operations is highly advantageous.
- Proficiency in MS Office; experience with hospitality systems (e.g. TallOrder) is beneficial.
- Namibian Citizen or Permanent Resident.
- Valid driver’s license with PDP.
- First Aid Certificate.
How to Apply
Please include “Concession & Lodge General Manager” in the subject line of your email.
Email your CV to: [email protected]
Closing date: 20 April 2026
Email your CV to: [email protected]
Closing date: 20 April 2026
Job Summary
Frequently Asked Questions
What qualifications and experience are typically required for a Concession & Lodge General Manager role in Namibia?
Candidates typically need a degree or diploma in Hospitality Management or Business Administration, coupled with extensive experience in lodge or hotel operations. Practical experience in remote or concession environments and strong leadership skills are highly valued for this role in Namibia.
What are the common day-to-day responsibilities for a Lodge General Manager operating within a Namibian concession?
Daily tasks include overseeing all lodge operations, managing staff teams, ensuring exceptional guest experiences, and maintaining facility standards. You will also handle financial oversight, stock control, and compliance with local environmental and tourism regulations specific to the concession area.
What can I expect regarding the work culture and lifestyle for a General Manager in a remote Namibian lodge concession?
The work culture often requires a hands-on approach, adaptability to remote living, and strong community engagement with local teams and conservation efforts. Long and irregular hours are common, demanding resilience and a passion for the outdoors and hospitality.
What are the realistic career progression opportunities for a Lodge General Manager in Namibia's hospitality sector?
Successful General Managers can advance to managing larger or multi-property portfolios within hospitality groups, or move into corporate operational roles. Experience gained in unique Namibian concession environments is highly sought after and provides a strong foundation for future growth.
What typical benefits package can a Concession & Lodge General Manager expect in Namibia?
Compensation usually includes a competitive salary, often with on-site accommodation and meals due to the remote location of many lodges. Benefits can also encompass medical aid contributions, pension schemes, and annual leave, though these vary by employer and specific company policy.
- This job has expired!
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