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The Wellness Manager is responsible for the strategic development, management, and delivery of wellness services across lodge operations. The role ensures exceptional guest wellness experiences, promotes holistic wellbeing aligned with the Ongava brand, and integrates wellness offerings into the broader guest journey while maintaining high operational, service, and professional standards.

Job Summary

Type: full-time
Location: Windhoek
Category: Hospitality
Closing Date: 2026-07-28

Key Responsibilities

Develop and implement a wellness strategy aligned with brand and guest experience objectives.
Design wellness offerings including spa treatments, fitness, mindfulness, and nature-based experiences
Continuously innovate wellness programs to enhance guest satisfaction and differentiation
Overseer daily operations of wellness facilities (spa, gym, treatment areas)
Ensure high standards of hygiene, safety, and service delivery.
Manage scheduling, resource allocation, and service efficiency.
Ensure exceptional, personalised wellness experiences for guests.
Integrate wellness into the broader guest journey (activities, cuisine, relaxation).
Address and resolve guest feedback and wellness-related concerns.
Manage wellness budgets, revenue targets, and cost control.
Drive revenue through wellness packages, retail products, and services.
Monitor performance metrics and optimize profitability.
Recruit, train, and manage wellness staff (therapists, instructors).
Promote staff wellbeing initiatives and a culture of health and balance.
Ensure compliance with HR policies and professional standards.
Collaborate with lodge management, chefs, and activity teams to integrate wellness offerings.
Engage with external wellness partners, suppliers, and trainers where required.
Align wellness initiatives with conservation and sustainability principles.

Requirements

Grade 12 or Equivalent
Minimum 5 years’ experience in wellness, spa, or hospitality management
Formal qualification in wellness, health sciences, spa management, or related field
Experience in luxury hospitality or lodge environment advantageous
Valid driver’s licence
Experience working in remote environments preferred.

How to Apply

Apply by email: [email protected]
Phone: +264 (0) 83 370 9775

About the Company

Ongava Game Reserve (Pty) Ltd is a prominent Namibian company dedicated to wildlife conservation and high-end ecotourism. Operating a vast private game reserve located on the southern border of Etosha National Park, it plays a crucial role in safeguarding Namibia's diverse ecosystems and endangered species. The company provides exceptional safari experiences through its collection of luxury lodges, inviting guests to connect with the pristine African wilderness. Beyond tourism, Ongava Game Reserve actively contributes to scientific research and local community development initiatives within Namibia. Its firmly established operations, including banking relationships in Windhoek, underscore its deep commitment and impact within the country.

Preserving Namibia's wildlife, offering exceptional safari and conservation experiences.

Website: https://www.ongava.com/booking-terms-and-conditions

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Frequently Asked Questions

What qualifications and experience are typically required for a Wellness Manager role at a Namibian game reserve?

Candidates usually need a diploma or degree in Hospitality Management, Health Sciences, or a related wellness field. Extensive experience in spa or wellness operations, particularly within a luxury lodge or remote setting, is highly valued. Strong leadership and guest service skills are also essential.

What are the common day-to-day responsibilities of a Wellness Manager at a remote game reserve like Ongava?

Daily tasks involve overseeing spa operations, managing staff, and developing and implementing diverse wellness programs for guests. You would also handle inventory, maintain equipment, and ensure high standards of service delivery within a serene, nature-focused environment.

What is the work culture like for a Wellness Manager in a Namibian game reserve, especially regarding expectations?

The work culture often involves long hours, live-in accommodation, and a close-knit team environment due to the remote setting. Employers expect strong guest service orientation, adaptability to diverse cultures, and a proactive approach to maintaining high standards amidst unique operational challenges.

What are the realistic career progression opportunities for a Wellness Manager in Namibia's hospitality sector?

Successful Wellness Managers can advance to roles such as Group Wellness Director overseeing multiple properties, or even Lodge General Manager with broader operational experience. There are also opportunities to move into consulting or specialized wellness training within the broader Southern African hospitality industry.

What typical benefits are usually offered for a Wellness Manager position at a Namibian game reserve?

Most remote game reserves offer comprehensive benefits including on-site accommodation and meals as part of the remuneration package. Other common benefits include medical aid contributions, pension schemes, and annual leave, though specifics vary by employer.

What should I focus on when applying for a Wellness Manager role in Namibia, and what do employers look for?

Tailor your CV and cover letter to highlight relevant experience in luxury hospitality, spa management, and remote living if applicable. Namibian employers seek candidates who demonstrate strong leadership, a passion for wellness, and an understanding of the unique demands of a game reserve environment.

Lodge Management Spa Tourism Wellness