WELLNESS MANAGER – Ongava Game Reserve 14 views

Ongava Game Reserve (Pty) Ltd Full Time Windhoek Hospitality

The Wellness Manager is responsible for the strategic development, management, and delivery of wellness services across lodge operations. The role ensures exceptional guest wellness experiences, promotes holistic wellbeing aligned with the Ongava brand, and integrates wellness offerings into the broader guest journey while maintaining high operational, service, and professional standards.

Job Summary

  • Type: full-time
  • Location: Windhoek
  • Category: Hospitality
  • Closing Date: 2026-07-28

Key Responsibilities

  • Develop and implement a wellness strategy aligned with brand and guest experience objectives.
  • Design wellness offerings including spa treatments, fitness, mindfulness, and nature-based experiences
  • Continuously innovate wellness programs to enhance guest satisfaction and differentiation
  • Overseer daily operations of wellness facilities (spa, gym, treatment areas)
  • Ensure high standards of hygiene, safety, and service delivery.
  • Manage scheduling, resource allocation, and service efficiency.
  • Ensure exceptional, personalised wellness experiences for guests.
  • Integrate wellness into the broader guest journey (activities, cuisine, relaxation).
  • Address and resolve guest feedback and wellness-related concerns.
  • Manage wellness budgets, revenue targets, and cost control.
  • Drive revenue through wellness packages, retail products, and services.
  • Monitor performance metrics and optimize profitability.
  • Recruit, train, and manage wellness staff (therapists, instructors).
  • Promote staff wellbeing initiatives and a culture of health and balance.
  • Ensure compliance with HR policies and professional standards.
  • Collaborate with lodge management, chefs, and activity teams to integrate wellness offerings.
  • Engage with external wellness partners, suppliers, and trainers where required.
  • Align wellness initiatives with conservation and sustainability principles.

Requirements

  • Grade 12 or Equivalent
  • Minimum 5 years’ experience in wellness, spa, or hospitality management
  • Formal qualification in wellness, health sciences, spa management, or related field
  • Experience in luxury hospitality or lodge environment advantageous
  • Valid driver’s licence
  • Experience working in remote environments preferred.

How to Apply

Apply by email: [email protected]
Phone: +264 (0) 83 370 9775

About the Company

Ongava Game Reserve (Pty) Ltd is a prominent Namibian company dedicated to wildlife conservation and high-end ecotourism. Operating a vast private game reserve located on the southern border of Etosha National Park, it plays a crucial role in safeguarding Namibia's diverse ecosystems and endangered species. The company provides exceptional safari experiences through its collection of luxury lodges, inviting guests to connect with the pristine African wilderness. Beyond tourism, Ongava Game Reserve actively contributes to scientific research and local community development initiatives within Namibia. Its firmly established operations, including banking relationships in Windhoek, underscore its deep commitment and impact within the country.

Preserving Namibia's wildlife, offering exceptional safari and conservation experiences.

Website: https://www.ongava.com/booking-terms-and-conditions

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Frequently Asked Questions

What qualifications, certifications, or experience are typically required for a Wellness Manager role in a Namibian hospitality setting?

Candidates often need a diploma or degree in Hospitality, Spa Management, or a related field, alongside relevant certifications in therapies like massage, aesthetics, or fitness. Several years of management experience within a spa or wellness center, particularly in a luxury or remote environment, are highly valued.

What are the common day-to-day responsibilities of a Wellness Manager at a hospitality establishment, especially in a Namibian game reserve context?

A typical day involves overseeing daily operations of wellness facilities, managing staff schedules and performance, and ensuring exceptional guest experiences through personalized treatments and services. This also includes inventory management, maintaining high hygiene standards, and developing new wellness programs tailored to the unique bush environment.

What can a job seeker expect regarding local work culture and expectations for a Wellness Manager in Namibia, particularly in a remote lodge setting?

Expect a strong emphasis on teamwork, adaptability, and an unwavering commitment to guest service excellence, often requiring flexibility with working hours. Respect for local customs and colleagues is paramount, alongside demonstrating resourcefulness and resilience in potentially remote environments.

What are the realistic career progression or growth paths for a Wellness Manager within the Namibian hospitality industry?

Successful Wellness Managers can advance to multi-property management roles, regional spa or hospitality operations, or even consulting within the broader Southern African tourism sector. Developing strong leadership, financial acumen, and an innovative approach to wellness offerings will open further opportunities.

What are the typical benefits offered for a full-time Wellness Manager role in Namibia, and what should I include in my application?

Standard benefits often include medical aid contributions, pension schemes, and annual leave, with accommodation frequently provided for roles in remote lodge settings. Your application should feature a detailed CV, a compelling cover letter highlighting relevant hospitality and wellness management experience, and demonstrate your passion for working in Namibia's unique tourism sector.

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