Hello Future SSD Custodian
Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Job Summary
- Type: full-time
- Location: Keetmanshoop
- Category: Banking
- Closing Date: 2026-07-24
Key Responsibilities
- Deliver customer service through adherence to quality service standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Load, maintain and replenish ATM/ADT devices, be responsible for several ATM/ADT and undertake the routine take full custodianship of ATM/ADT devices
- Reduce PULA value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control
- Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives
- Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets
- Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements
- Self Service Devices availability measured by means of the ATM/ADT reports and benchmark 98% uptime agreed.
Requirements
- Have Grade 12
- Have 1 to 3 years’ experience in a similar environment
How to Apply
REF Code: R51518-1
About the Company
FNB Namibia stands as a leading financial services provider, deeply embedded within the country's economic landscape. As a key subsidiary of the FirstRand Group, it delivers a comprehensive suite of banking products and services tailored for individuals, businesses, and corporate clients across Namibia. From personal banking and innovative digital solutions to corporate finance and wealth management, FNB Namibia supports a wide array of financial needs. The bank maintains an extensive network of branches and ATMs, ensuring accessibility and service delivery from Windhoek to smaller towns. Committed to fostering economic growth and financial inclusion, FNB Namibia plays a vital role in the nation's development by empowering its customers and communities.
How can we help you?
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for an SSD Custodian role in a Namibian bank?
Most Namibian banks look for candidates with a Grade 12 certificate, preferably with passes in accounting or mathematics, and a clean criminal record is essential due to the nature of the role. Prior experience in a cash handling environment, administration, or security operations is highly advantageous.
What are the common day-to-day responsibilities of an SSD Custodian?
Daily tasks typically involve managing access to secure storage devices or safe deposit boxes, maintaining accurate records, and ensuring the physical security of assets. You would also assist clients with secure item deposits and withdrawals, adhering strictly to bank protocols and compliance regulations.
What is the typical work culture and what are the expectations for a custodian role in Namibian banking?
The work culture in Namibian banking emphasizes professionalism, integrity, and strict adherence to procedures and security protocols. Expect a structured environment where reliability, attention to detail, and trustworthiness are highly valued attributes.
What are realistic career progression or growth paths for an SSD Custodian within the Namibian banking sector?
With experience, an SSD Custodian can progress into senior custodian roles, or transition into other operational areas like treasury, branch administration, or risk management within the bank. Further studies in finance or security management can also open doors to more specialized roles.
What typical benefits (like leave, medical aid, and pension) can one expect for an SSD Custodian role in a Namibian bank?
Namibian banks generally offer comprehensive benefit packages including generous annual leave, contributions to a medical aid scheme, and a company pension fund. Other benefits may include group life assurance and an employee wellness program.
How should I apply for this role, and what do Namibian employers look for in an SSD Custodian candidate?
When applying, emphasize your reliability, meticulous attention to detail, and any experience with security or confidential information. Namibian employers highly value integrity, a clean background check, and the ability to strictly follow procedures in a high-trust environment.
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