SHOP SUPERVISOR – Trending Talent 21 views

Key Responsibilities

• Achieve and exceed shop sales and gross profit targets.
• Maximise sales opportunities by recommending suitable products and pricing.
• Drive revenue growth through effective sales strategies.
• Deliver outstanding customer service and ensure a positive shopping experience.
• Resolve customer queries and complaints professionally.
• Build and maintain strong customer relationships.
• Supervise, motivate, and develop shop staff.
• Allocate duties and monitor employee performance.
• Foster teamwork and continuous employee development.
• Maintain accurate stock levels and minimise stock losses.
• Conduct stock counts and ensure inventory accuracy.
• Monitor stock availability and coordinate replenishment.
• Ensure the shop operates efficiently and complies with company policies.
• Maintain a clean, safe, and well-organised retail environment.
• Monitor operational standards and compliance.
• Manage daily cash handling and reconciliations.
• Safeguard company assets and financial records.
• Ensure accurate financial reporting and transparency.

Requirements

• Grade 12 Certificate.
• Namibian Citizenship.
• Code B Driver’s Licence.
• Own reliable transport.
• Advanced computer literacy (Microsoft Office, Excel, and PowerPoint).
• Further qualifications in Retail, Business, or Management will be advantageous.
• Minimum of 3 years’ retail management experience.
• Experience supervising and leading retail teams.
• Experience managing sales targets, stock control, and cash handling.
• Employment references are required.
• Strong leadership and people management skills.
• Excellent communication and negotiation skills.
• Customer service orientation.
• Strong sales and business acumen.
• Problem-solving and decision-making ability.
• Ability to work independently.
• Confident, assertive, and focused.
• Deadline-driven with excellent time management skills.
• Ability to work under pressure.
• Energetic, enthusiastic, and self-motivated.
• Strong presentation skills.
• Computer proficiency in Microsoft Office.
• Bilingual (English and a second language).
• Willingness to work after hours when required.

How to Apply