Job Summary
- Type: full-time
- Location: Windhoek
- Category: Information Technology
- Closing Date: 2026-08-10
Key Responsibilities
- Implement Processes to Monitor Risk Department Device on Metro Network.
- Ensure Technical Support provided to Metro Stores w.r.t CCTV surveillance system, Alarm Systems, Biometric Devices, Note Counters, Auto Drop Safes and Discrepancies Detected on Arch Retail System.
- Co-ordinate Communication between Risk Department, Metro Stores and Service Providers, for example Arch Support, Nashua Communications, G4S etc.
- Establish a Risk Department Helpdesk for Stores and Service Providers to effectively monitor outstanding queries on CCTV System Faults, Alarm Faults, Biometric Devices Faults, Note Counter and Auto Drop Safe are attended.
- Responsible for Integrations between CCTV Surveillance and Arch POS also Note Counters in Cash Offices.
- Identify and Report Discrepancies Detected Regarding Risk Department Device on Metro Network.
- Maintain Register for Discrepancies Detected, Resolved and Outstanding Needing the Necessary Attention of Applicable Responsibly Party.
- Work Closely with Contracted National Alarm Security Companies or other Loss Prevention Agents Employed by Metro to ensure safeguarding of Metro Assets.
- Recommend Best Practices to Maintain Risk Department Systems and Devices.
- Liaising with Third Party Services Providers e.g., Arch Support, Metro IT, CCTV Surveillance Service Providers, National Alarm Service Providers etc. on Benchmarking Standards.
- Assist with Arch Queries; by Daily Monitoring Store Sales and Cashier Discrepancies, also Verifying and Assigned the Custom Reports to CCTV and or Regional Loss Control to follow/ investigated Discrepancies detected.
- Attend to Ad Hoc Tasks Assigned by Risk Exec and Metro Namibia MD for Time-to-Time.
Requirements
- Computer Literate – Arch Training, Microsoft -Outlook, Word & Excel and HikCentral (CCTV Software) would be an added Advantage.
- Technical Knowledge of Networks.
- Integrity, Good Communicator, Detail-Orientated, Motivated and Proactive Compulsory.
- Good Analytical Skills.
- Investigation Skills.
- Report-Writing Skills.
- Administrative Skills.
- Multi-Tasking, Flexible and Time Management Skills.
How to Apply
About the Company
Metro Namibia operates as a key retail entity within Namibia, primarily serving customers seeking value through bulk purchasing. The company's business model emphasizes providing substantial savings by allowing shoppers to stock up on goods in larger quantities. Promotions and special deals are consistently available across its store locations, encouraging visits to maximize value. Metro Namibia has established itself as a trusted brand in the country, dedicated to offering competitive pricing and a wide array of products to its Namibian clientele.
A Brand you can trust
Website: https://www.metro.com.na/
Frequently Asked Questions
What typical qualifications, certifications, or education are needed for a Risk System Co-ordinator role in Namibia?
A Bachelor's degree in Information Technology, Computer Science, or a related field is usually a core requirement. Relevant certifications like CRISC (Certified in Risk and Information Systems Control) or a similar IT governance certification would be highly advantageous. Employers often seek candidates with experience in GRC (Governance, Risk, and Compliance) platforms or specific risk management software.
What are the common day-to-day responsibilities of a Risk System Co-ordinator in a Namibian 'Metro' environment?
Daily tasks typically involve monitoring the risk management system, ensuring data accuracy, and generating regular reports for stakeholders. You would assist with system configuration, user support, and the implementation of risk mitigation strategies. Collaboration with various departments to ensure system effectiveness and compliance with internal policies and local regulations is also key.
What are the typical work culture and expectations for an IT professional in a risk co-ordinator role in Namibia?
Namibian workplaces generally value professionalism, strong ethical conduct, and the ability to work effectively both independently and as part of a team. Punctuality, reliability, and a proactive approach to problem-solving are highly regarded. There's often an expectation for continuous learning and adherence to established organizational procedures and national IT security standards.
What are the realistic career progression or growth paths for a Risk System Co-ordinator in Namibia?
From this role, you could realistically advance to positions such as Senior IT Risk Analyst, IT Security Manager, or even a broader GRC (Governance, Risk, and Compliance) Specialist. Specialisation in areas like cybersecurity risk management or business continuity planning also offers strong growth potential. Gaining further certifications and demonstrating leadership will be crucial for upward mobility.
What typical benefits (e.g., leave, medical aid, pension) can a job seeker expect for this type of IT role in Namibia?
Most reputable Namibian employers offer a standard benefits package including annual leave, sick leave, and often maternity/paternity leave in accordance with national labour laws. Comprehensive medical aid coverage and contributions to a provident fund or pension scheme are also commonly provided. Some organizations may offer additional benefits such as housing allowances, life insurance, or professional development opportunities.
How should I approach the application process in Namibia, and what do employers typically look for in candidates for this role?
Employers in Namibia seek candidates with a solid technical background in IT risk systems, demonstrated organizational skills, and meticulous attention to detail. Your application should clearly highlight relevant experience, technical proficiencies, and any specific industry certifications. During interviews, emphasize your problem-solving capabilities, communication skills, and understanding of local regulatory frameworks.
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