About the role:
This role underpins smooth sales execution, process improvement and cross-functional collaboration, playing a key part in customer engagement, compliance, performance monitoring and the rollout of business initiatives.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Administrative Support
- Closing Date: 2026-07-17
Key Responsibilities
- Support execution of retail business strategies and track progress against operational KPIs.
- Coordinate cross-functional work with internal stakeholders (Customer Service Centre, Finance/Credit, etc.) on behalf of the sales team.
- Maintain high standards of business integrity aligned with corporate policies.
- Contribute to annual business planning through accurate retail and operational data gathering and validation.
- Lead or support internal projects such as customer data management, HSSEQ reporting and contract management.
- Assist with strategic initiatives and digital tools (e.g., Winshuttle/SAP account creation).
- Coordinate and track retail sales-team deliverables, including meetings, travel and administrative logistics.
- Ensure compliance with Vivo Energy Namibia’s Credit Policy, including managing overdue debts, Average Days Late (ADL) and bad-debt risk.
- Act as the HSSEQ focal point, compiling monthly reports.
Requirements
- Relevant tertiary qualification.
- Strong administrative, coordination and analytical skills.
- Proficiency in MS Office and SAP; excellent written and verbal communication.
How to Apply
On that page click “Apply for this job” to submit your CV and details directly to Vivo Energy before the closing date.
About the Company
Vivo Energy Namibia commenced operations in October 2012, taking over the downstream business from Shell in the country. As a licensee of Shell, the company is a leading marketer and distributor of Shell-branded fuels and lubricants. It plays a vital role in providing energy solutions for Namibian consumers and businesses. Vivo Energy Namibia is dedicated to delivering high-quality products and services across its extensive retail network throughout Namibia.
Providing Shell quality fuels and lubricants across Namibia.
Website: https://www.vivoenergy.com/en/where-we-operate/namibia
Frequently Asked Questions
What qualifications or experience are typically required for a Retail Assistant role in Namibia?
Most Retail Assistant roles in Namibia require a Grade 10 or 12 certificate, along with basic literacy and numeracy skills. Previous experience in a customer service or retail environment is highly advantageous, demonstrating an understanding of sales and operational procedures.
What does a typical day look like for a Retail Assistant at a fuel station convenience store in Namibia?
A typical day involves assisting customers with purchases, operating the point-of-sale system, and managing fuel transactions. Responsibilities also include maintaining a clean and organised store, restocking shelves, and sometimes assisting with basic inventory checks.
What are the key work culture expectations for a Retail Assistant in Namibia, especially regarding customer service and reliability?
Namibian employers highly value punctuality, reliability, and a strong customer-centric attitude in retail roles. A friendly, respectful, and helpful demeanor is crucial for building positive customer relationships and representing the brand effectively.
What are the potential career growth opportunities for a Retail Assistant in Namibia?
With experience and demonstrated commitment, a Retail Assistant can often progress to roles like Senior Retail Assistant, Team Leader, or Store Supervisor within the same company or a larger retail chain. Further development might include training in inventory management, merchandising, or even moving into administrative support functions.
What kind of benefits can a Retail Assistant typically expect to receive in Namibia?
Typical benefits for permanent Retail Assistants in Namibia often include statutory leave entitlements such as annual leave, sick leave, and maternity leave. Some employers may also offer contributions towards a pension fund or a basic medical aid plan, though these can vary significantly.
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