The Restaurant General Manager (RGM) is responsible for the overall leadership, performance, and profitability of the restaurant. The role ensures the achievement of sales, customer satisfaction, people development, and financial targets while maintaining full compliance with company operational, safety, and brand standards. The RGM has full accountability for the restaurant’s Profit and Loss (P&L) performance and team effectiveness.

Job Summary

Employer: KFC
Job Type: Full-time
Location: Windhoek, Namibia
Category: Hospitality
Closing Date: 2026-10-09

Key Responsibilities

Oversee daily restaurant operations to ensure efficiency and adherence to company standards.
Ensure CHAMPS standards (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service) are consistently met.
Maintain compliance with food safety, health & safety, and security regulations.
Ensure audit readiness and compliance with operational reviews.
Take full accountability for the restaurant’s P&L.
Monitor and control food costs, labour costs, and other controllable expenses.
Analyse financial reports and KPIs to drive performance improvements.
Implement cost-control strategies to maximize profitability.
Drive sales growth through effective execution of promotional campaigns.
Develop and implement local store marketing initiatives.
Monitor sales trends and implement action plans to achieve targets.
Ensure product availability and effective upselling strategies.
Recruit, train, and develop Assistant Managers, Shift Supervisors, and Team Members.
Conduct performance reviews and implement Individual Development Plans (IDPs).
Foster a positive, inclusive, and high-performance work culture.
Manage employee relations matters including discipline and grievances.
Ensure exceptional customer service standards.
Address and resolve customer complaints effectively.
Monitor guest feedback and implement service improvement initiatives.
Promote a strong customer-centric culture within the team.

Requirements

Grade 12 (mandatory).
Diploma or Degree in Business Administration, Hospitality Management, or related field (advantageous).
5-10 years’ experience in the restaurant or QSR industry.
Minimum 2-3 years’ experience in a management or supervisory role.
Proven experience managing P&L, budgeting, and cost controls.
Experience in both front-of-house and back-of-house operations.
Experience in staff recruitment, performance management, and leadership development.

How to Apply

To apply, please visit: trending-talent.com

About the Company

KFC Namibia operates as a fast-food restaurant chain with multiple outlets across major Namibian cities, including Windhoek, Swakopmund, and Walvis Bay. It is licensed and operated by Namibia-based franchisee Foodcorp Namibia (Pty) Ltd, which has managed the brand locally since the first outlet opened in Windhoek in 2001. The company sources ingredients locally where possible and employs Namibians across its restaurants and supply chain. KFC Namibia adheres to local food safety regulations and participates in community initiatives within Namibia, such as youth employment programmes and school sponsorships.

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Frequently Asked Questions

What qualifications or experience do I need to become a Restaurant General Manager at KFC in Windhoek?

Most employers require a diploma or degree in Hospitality Management, Business Administration, or a related field, plus 3-5 years of experience in restaurant or fast-food management. KFC typically values prior experience in QSR (quick service restaurant) environments and strong leadership skills. A valid driver's license and police clearance certificate are often required for management roles in Namibia.

What are the typical day-to-day responsibilities of a KFC Restaurant General Manager in Windhoek?

You will oversee daily operations including staff scheduling, inventory management, customer service standards, and ensuring food safety compliance. Financial duties include managing budgets, controlling costs, and reporting sales performance to regional management. You will also recruit, train, and motivate team members while maintaining KFC brand standards.

How does the work culture and employer expectations differ for restaurant managers in Namibia compared to other countries?

Namibian employers often emphasize respect for hierarchy and clear communication channels within diverse teams. Punctuality and reliability are highly valued due to limited public transport options in Windhoek. Building strong community relationships and understanding local customer preferences are important for success in the Namibian market.

What career progression opportunities exist for a Restaurant General Manager at KFC in Namibia?

Strong performers can advance to Area Manager or Operations Manager roles overseeing multiple locations across Namibia or the broader Southern African region. Some move into corporate functions such as training, marketing, or supply chain management. International transfer opportunities within Yum! Brands may exist for exceptional candidates with proven track records.

What benefits are typically offered to Restaurant General Managers in the Namibian hospitality sector?

Benefits usually include medical aid contributions, pension or provident fund arrangements, and annual leave as prescribed by Namibian labour law. Some employers offer performance bonuses, staff meals, and transportation allowances. Specific packages vary by employer and are often negotiable based on experience and qualifications.

How should I apply for a Restaurant General Manager position at KFC in Windhoek, and what do Namibian employers look for in applications?

Apply through KFC's official careers portal, major Namibian job boards like Careers Namibia, or by submitting your CV directly to the Tal Street location. Employers prioritize CVs that demonstrate measurable achievements in previous management roles, such as revenue growth or team development. Include certified copies of qualifications, references, and a tailored cover letter highlighting your understanding of the local market.