RESERVATIONS COORDINATOR – Emanya Namibia @ Etosha Lodge

Most employers require a diploma or certificate in Hospitality Management, Tourism, or Business Administration. Proficiency in reservation systems like Opera or RoomMaster is highly valued. Previous experience in front office or guest services is often preferred.

You will manage booking inquiries via phone, email, and online platforms, process reservations, and coordinate with housekeeping and front desk teams. Maintaining accurate records and handling guest special requests are core duties. You may also assist with rate management and occupancy reporting.

Namibian lodge culture emphasizes personal relationships and community respect, with hierarchical but approachable management styles. Punctuality is expected, though flexibility around seasonal demands is common. Afrikaans and English are widely used, and understanding local customs enhances guest interactions.

With experience, you can advance to Reservations Manager, Front Office Manager, or Sales Coordinator roles. Some move into lodge management or regional operations positions. Additional certifications in revenue management or hospitality leadership accelerate promotion prospects.

Benefits vary by employer but often include annual leave aligned with Namibian Labour Act standards, subsidized accommodation or meals, and medical aid contributions. Larger establishments may offer pension fund participation. Remote lodge positions sometimes provide transport allowances or rotation schedules.

Submit a concise CV highlighting reservation system experience and customer service skills through email or lodge career portals. Employers prioritize reliability, attention to detail, and multilingual abilities including Afrikaans. Including references from previous hospitality roles significantly strengthens your application.