RESERVATIONS COORDINATOR – Emanya Namibia @ Etosha Lodge

Most employers require a diploma or certificate in Hospitality Management, Tourism, or Business Administration from institutions like NTA, IUM, or Polytechnic of Namibia. Proficiency in reservation systems, strong English communication skills, and basic computer literacy are essential. Previous customer service experience in hospitality is highly valued.

You will handle booking inquiries via phone, email, and online platforms, manage room availability and rates, and coordinate with front desk and housekeeping teams. You also process payments, maintain guest records, and prepare arrival reports for international and local guests. Accuracy and attention to detail are critical during peak tourist seasons.

Namibian hospitality emphasizes respect for hierarchy, punctuality, and warm, personalized service reflecting local and international guest expectations. Teams are often close-knit, with staff housing sometimes provided in remote lodge locations like Etosha. Flexibility with shifts and weekend work is standard due to tourism seasonality.

With experience, you can advance to Reservations Manager, Front Office Manager, or Operations Manager roles within lodge groups or hotel chains. Some coordinators transition into sales, marketing, or revenue management positions. Continuous professional development through NTA or international hospitality certifications strengthens promotion prospects.

Standard benefits usually include annual leave as per Namibian Labour Act, medical aid contributions, and pension fund membership, though specifics vary by employer. Remote lodges often provide accommodation, meals, and transport allowances. Gratuities or service charge distributions may supplement base income in some establishments.

Submit a concise CV with a professional cover letter highlighting reservation system experience and customer service achievements directly to the lodge or via Namibian job portals like Careers Namibia or My Namibia. Employers prioritize reliability, fluency in English and Afrikaans or German, and demonstrated ability to handle high-pressure booking periods. References from previous hospitality employers significantly strengthen your application.