We are looking to hire an experienced and technically capable IT Technician to join our IT team.

Job Summary

Employer: DUPWIES MANAGEMENT SERVICES NAMIBIA
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information Technology
Closing Date: 2026-10-26

Key Responsibilities

Provide first-, second-, and where required third-level technical support to users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
Administer and support Microsoft Windows Server environments.
Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and user accounts.
Perform user onboarding, offboarding, account creation, permissions, and access management.
Troubleshoot Microsoft Windows operating systems and Microsoft 365 applications.
Install, configure, and maintain network equipment including switches, wireless access points, routers, and firewalls.
Troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
Monitor and maintain servers, workstations, network infrastructure, and other IT systems.
Assist with backup and recovery operations and ensure backups are functioning correctly.
Assist with cybersecurity controls, endpoint protection, patch management, and vulnerability remediation.
Install and maintain software applications and ensure appropriate licensing compliance.
Perform hardware and software upgrades and preventative maintenance.
Maintain accurate IT asset, configuration, and documentation records.
Assist with IT projects, system implementations, upgrades, and infrastructure changes.
Liaise with external IT vendors and service providers where required.
Escalate complex incidents appropriately and follow incidents through to resolution.
Maintain IT documentation, procedures, network diagrams, and technical records.
Provide technical assistance remotely and onsite.
Ensure IT systems remain secure, available, and operational.
Participate in after-hours support or standby duties when required.

Requirements

Minimum 5 years’ experience in an IT Technician, IT Support, Systems Administrator, or similar role.
Demonstrable hands-on experience administering Microsoft Windows Server.
Strong knowledge of Microsoft Active Directory.
Experience with Group Policy (GPO).
Good understanding of DNS and DHCP.
Strong Microsoft Windows desktop troubleshooting skills.
Experience supporting Microsoft 365 / Office 365 environments.
Good understanding of TCP/IP networking.
Experience troubleshooting switches, routers, wireless networks, and VPN connectivity.
Experience with hardware troubleshooting and maintenance.
Understanding of backup and disaster recovery principles.
Experience with endpoint security and antivirus/EDR solutions.
Good understanding of IT security best practices.
Experience with remote support tools.
Ability to diagnose and resolve technical problems independently.
Strong documentation and administrative skills.
A valid driver’s licence is required.

How to Apply

Apply by email: recruitment3@dupwies.com

REF Code: DUPO01

Frequently Asked Questions

What qualifications or certifications are typically required for an IT Technician role in Namibia?

Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like NUST or IUM. CompTIA A+, Network+, and Cisco CCNA certifications are highly valued. Practical experience through internships or entry-level support roles often strengthens your application.

What are the common day-to-day responsibilities of an IT Technician?

You will typically handle hardware and software troubleshooting, network maintenance, and user support for desktop and mobile devices. Responsibilities also include system installations, backups, and ensuring cybersecurity protocols are followed. Documentation and reporting to senior IT staff are standard expectations.

How does workplace culture and employer expectations differ for IT roles in Namibia?

Namibian workplaces value punctuality, respect for hierarchy, and clear communication in both English and sometimes Afrikaans. Employers expect adaptability, as IT staff often serve multiple departments with limited resources. Building strong working relationships across the organization is essential for success.

What career progression opportunities exist for IT Technicians in Namibia?

With experience, you can advance to Systems Administrator, Network Engineer, or IT Manager roles. Specializing in cybersecurity, cloud services, or database management opens additional pathways. Continuous learning and certifications significantly improve promotion prospects within local companies and government sectors.

What benefits are typically included in full-time IT positions in Namibia?

Standard benefits usually include annual leave as per Namibian Labour Act requirements, medical aid contributions, and pension or provident fund arrangements. Some employers offer additional perks like training allowances or performance bonuses. Specific packages vary considerably between private companies and public sector employers.

How should I apply for an IT Technician position, and what do Namibian employers prioritize?

Submit a concise CV highlighting technical skills and practical experience, accompanied by certified copies of qualifications and references. Employers prioritize demonstrated problem-solving abilities, customer service orientation, and familiarity with common enterprise systems. A well-written cover letter tailored to the specific role significantly improves your chances.