We are looking to hire an experienced and technically capable IT Technician to join our IT team.

Job Summary

Employer: DUPWIES MANAGEMENT SERVICES NAMIBIA
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information Technology
Closing Date: 2026-10-26

Key Responsibilities

Provide first-, second-, and where required third-level technical support to users.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
Administer and support Microsoft Windows Server environments.
Manage and troubleshoot Active Directory, Group Policy, DNS, DHCP, and user accounts.
Perform user onboarding, offboarding, account creation, permissions, and access management.
Troubleshoot Microsoft Windows operating systems and Microsoft 365 applications.
Install, configure, and maintain network equipment including switches, wireless access points, routers, and firewalls.
Troubleshoot LAN, WAN, Wi-Fi, VPN, and Internet connectivity issues.
Monitor and maintain servers, workstations, network infrastructure, and other IT systems.
Assist with backup and recovery operations and ensure backups are functioning correctly.
Assist with cybersecurity controls, endpoint protection, patch management, and vulnerability remediation.
Install and maintain software applications and ensure appropriate licensing compliance.
Perform hardware and software upgrades and preventative maintenance.
Maintain accurate IT asset, configuration, and documentation records.
Assist with IT projects, system implementations, upgrades, and infrastructure changes.
Liaise with external IT vendors and service providers where required.
Escalate complex incidents appropriately and follow incidents through to resolution.
Maintain IT documentation, procedures, network diagrams, and technical records.
Provide technical assistance remotely and onsite.
Ensure IT systems remain secure, available, and operational.
Participate in after-hours support or standby duties when required.

Requirements

Minimum 5 years’ experience in an IT Technician, IT Support, Systems Administrator, or similar role.
Demonstrable hands-on experience administering Microsoft Windows Server.
Strong knowledge of Microsoft Active Directory.
Experience with Group Policy (GPO).
Good understanding of DNS and DHCP.
Strong Microsoft Windows desktop troubleshooting skills.
Experience supporting Microsoft 365 / Office 365 environments.
Good understanding of TCP/IP networking.
Experience troubleshooting switches, routers, wireless networks, and VPN connectivity.
Experience with hardware troubleshooting and maintenance.
Understanding of backup and disaster recovery principles.
Experience with endpoint security and antivirus/EDR solutions.
Good understanding of IT security best practices.
Experience with remote support tools.
Ability to diagnose and resolve technical problems independently.
Strong documentation and administrative skills.
A valid driver’s licence is required.

How to Apply

Apply by email: recruitment3@dupwies.com

REF Code: DUPO01

Frequently Asked Questions

What qualifications or certifications are typically required for an IT Technician role in Namibia?

Most employers require a diploma or degree in Information Technology, Computer Science, or a related field from institutions like NUST or UNAM. Industry certifications such as CompTIA A+, Network+, or Cisco CCNA are highly valued and can improve job prospects significantly.

What are the common day-to-day responsibilities of an IT Technician in Namibia?

Daily tasks typically include troubleshooting hardware and software issues, maintaining network infrastructure, setting up workstations, and providing user support to staff. Technicians also perform routine system updates, manage backups, and ensure cybersecurity protocols are followed.

How does work culture and employer expectations differ for IT roles in Namibia compared to other countries?

Namibian workplaces often emphasize hierarchical respect and formal communication, with punctuality and reliability being highly valued traits. IT technicians may need to be more adaptable due to limited local technical resources and slower supply chains for equipment.

What career progression opportunities exist for IT Technicians in Namibia?

With experience, technicians can advance to senior IT roles, network administration, or IT management positions within organizations. Further specialization in cybersecurity, cloud computing, or systems architecture opens doors to consulting or multinational company opportunities.

What typical benefits should I expect from an IT Technician position in Namibia?

Standard benefits usually include annual leave as per Namibian Labour Act, medical aid contributions, and pension or provident fund arrangements. Larger companies may offer additional perks such as training allowances, performance bonuses, or cellphone and transport allowances.

How should I apply for IT Technician positions in Namibia, and what do employers prioritize?

Apply through online job portals, company websites, and professional networks like LinkedIn, ensuring your CV highlights practical technical skills and any local certifications. Employers prioritize hands-on experience, problem-solving ability, and willingness to work after-hours for critical system support.