At Avani, we’re all about finding that perfect balance – between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things – and believe that a warm welcome and a genuine smile make all the difference – you’ll fit right in here.
The IT Manager is responsible for leading and managing all information technology operations for the property, ensuring the reliability, security, and performance of business-critical systems that support hotel, gaming, and guest services. The role oversees IT infrastructure, cybersecurity, network operations, user support, system compliance, vendor management, disaster recovery, and technology projects while ensuring alignment with Minor Hotels’ standards and regional IT requirements. The IT Manager plays a critical role in supporting operational excellence, business continuity, and an exceptional guest experience.

Job Summary

Employer: Avani Windhoek Hotel & Casino (Minor Hotels Group)
Job Type: Full-time
Location: Windhoek, Namibia
Category: Information Technology
Closing Date: 2026-10-15

Key Responsibilities

Manage and maintain all hotel IT systems, infrastructure, networks, hardware, and software.
Ensure compliance with Minor Hotels IT policies, cybersecurity standards, and data protection requirements.
Oversee system security, user access management, backups, disaster recovery, and business continuity processes.
Provide technical support and guidance to all departments, ensuring minimal disruption to operations.
Manage critical hospitality systems, including PMS, POS, finance, gaming, telecommunications, Wi-Fi, CCTV, and guest-facing technologies.
Coordinate and support technology projects, upgrades, implementations, and system enhancements.
Manage IT vendors, service contracts, software licensing, and service level agreements.
Prepare and manage the departmental budget, IT assets, and capital expenditure requirements.
Monitor system performance and proactively identify opportunities for improvement and efficiency.
Lead user training initiatives and support the adoption of new technologies across the property.
Collaborate with Regional and Corporate IT teams to implement company-wide technology initiatives and standards.
Provide on-call support for critical systems affecting guests, revenue generation, safety, and business operations.
Maintain accurate IT documentation, inventories, and compliance reporting.
Support the delivery of a seamless guest experience through reliable technology services and guest connectivity solutions.
Lead and develop any team members reporting into the IT function while fostering a culture of service, innovation, and continuous improvement.

Requirements

Degree or Diploma in Information Technology, Computer Science, Information Systems.
Relevant professional certifications such as Microsoft, Cisco, ITIL, CompTIA, Cybersecurity, or equivalent will be an added advantage.
Minimum 5 years’ experience in Information Technology, including at least 2 years in a management or leadership role.
Previous experience in a hotel, hospitality, or service-oriented environment is preferred.
Experience managing IT infrastructure, networks, servers, cybersecurity, and business-critical systems.
Proven experience supporting hospitality applications, including PMS, POS, finance, gaming, telecommunications, Wi-Fi, CCTV, and guest-facing technologies.
Experience in IT budgeting, vendor management, disaster recovery planning, and project implementation.
Strong knowledge of network administration, cybersecurity, data protection, and information security practices.
Excellent troubleshooting and problem-solving skills across hardware, software, and network environments.
Strong leadership, communication, and stakeholder management abilities.
Ability to manage multiple priorities and operate effectively in a fast-paced environment.
Strong planning, organizational, and project management skills.
High level of integrity, confidentiality, and attention to detail.
Ability to support and train users while driving technology adoption across the business.
Willingness to provide after-hours support for critical business and guest-facing systems when required.

How to Apply

To apply, please visit: minor.wd102.myworkdayjobs.com

REF Code: JR115110

About the Company

Avani Windhoek Hotel & Casino is a hospitality property located in Windhoek, the capital city of Namibia. The hotel operates under the Avani Hotels & Resorts brand, which is part of the Thailand-based Minor Hotels Group. Situated in central Windhoek, the property offers accommodation, dining facilities, and casino entertainment to business and leisure travelers visiting Namibia. The establishment serves as one of the international hotel options in the country's capital, catering to both domestic guests and international visitors to Namibia.

Contemporary comfort in the heart of Windhoek

Frequently Asked Questions

What qualifications and certifications are typically required for an IT Manager role at a hotel in Namibia?

Most employers expect a bachelor's degree in Information Technology, Computer Science, or a related field. Professional certifications such as CompTIA, Cisco (CCNA), Microsoft Azure, or ITIL are highly valued. Experience with hospitality property management systems like Opera or Fidelio is often preferred in the hotel sector.

What are the typical day-to-day responsibilities of an IT Manager in a Namibian hotel and casino environment?

Daily tasks include managing network infrastructure, troubleshooting hardware and software issues, overseeing property management systems, ensuring cybersecurity protocols, and supporting point-of-sale systems across departments. You will also supervise IT staff, manage vendor relationships, and ensure compliance with gaming regulatory requirements for the casino operations.

How does workplace culture in Namibia's hospitality sector affect IT management roles?

Namibian hospitality workplaces emphasize hierarchical respect, punctuality, and strong interpersonal relationships across diverse teams. IT Managers must balance technical demands with customer service orientation, often supporting both back-of-house operations and guest-facing technology. English is the business language, but Afrikaans and local languages like Oshiwambo are beneficial for team communication.

What career progression opportunities exist for IT Managers in Namibia's hospitality and tourism industry?

Progression typically moves to Regional IT Manager overseeing multiple properties, Director of IT for hotel groups, or Chief Technology Officer roles within larger hospitality organizations. Some professionals transition to IT consulting for the tourism sector or move into casino technology management. International experience with global hotel chains like Minor Hotels can accelerate advancement to regional or corporate positions.

What employee benefits are commonly offered to IT Managers in Namibian hotels?

Standard benefits usually include medical aid contributions, pension or provident fund arrangements, and annual leave entitlements per Namibian Labour Act requirements. Hospitality roles often provide staff meals, accommodation discounts, and performance bonuses. Some international hotel groups offer additional perks like training opportunities, travel benefits across their property portfolio, and relocation assistance for senior roles.

How should I apply for an IT Manager position in Namibia, and what do employers prioritize in candidates?

Apply through hotel career portals, recruitment agencies specializing in hospitality, or professional networks like LinkedIn. Employers prioritize candidates with proven hospitality IT experience, strong problem-solving under pressure, and excellent communication skills for training non-technical staff. Highlight your experience with integrated hotel technology systems and your ability to work flexible hours including weekends and public holidays when required.