Purpose of the job
To serve as the first point of contact for all IT-related issues within the organization, providing technical support to end-users, resolving basic hardware and software problems, and escalating complex issues to second or third-line support as needed. The role ensures minimal disruption to business operations by maintaining high service levels and user satisfaction.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Information Technology
- Closing Date: 2026-09-10
Key Responsibilities
- Install, configure, and maintain desktops, laptops, and mobile devices.
- Perform routine maintenance and updates on IT equipment.
- Log and track issues in the helpdesk system, ensuring timely resolution and documentation.
- Respond to IT support requests via phone, email, or helpdesk system.
- Troubleshoot and resolve issues related to:
o Operating systems;
o Microsoft Office and cloud services (Outlook, Teams, OneDrive);
o Printers, scanners, and peripheral devices;
o Network connectivity and VPN access;
o Assist with user account creation, password resets, and access permissions; and
o Assist with onboarding and offboarding activities, including equipment preparation, user access requests, account changes and retrieval of company IT assets.
o Provide support for depot operations and remote sites, including occasional site visits. - Report faults.
- Perform any reasonable IT-related function requested by management.
- Being pro-active regarding potential issues before they occur.
- Perform daily checkups of data lines and connectivity (also listed under Hardware Support due to dual relevance).
- Support adherence to IT policies, software licensing requirements, access control procedures and information security practices.
- Monitor assigned tickets to closure, follow up with users and escalate overdue or recurring issues in line with service expectations.
- Participate in IT projects, system rollouts, equipment refreshes, testing of new technology and user awareness initiatives.
- Take ownership of personal learning by completing assigned training, shadowing experienced IT staff and applying feedback to improve technical competence.
- Perform any other reasonable ad hoc duties as requested by supervisor.
Requirements
- BSc. Information Technology degree or similar qualification.
- MS Office and Operating Systems experience.
- IT support and customer service experience will be an added advantage.
- Namibian citizen.
- Available for after-hours telephone support and maintenance.
- Proficient in English (written & spoken).
How to Apply
About the Company
Namib Mills (Pty) Ltd is a pivotal company operating within Namibia's critical food production and supply chain. This entity is dedicated to ensuring the reliable availability of essential food products throughout the country. With its operations firmly rooted in Namibia, the company actively supports the nation's vital agricultural sector. Divisions like Feedmaster are central to its integrated approach, enhancing food security and rural development. Namib Mills significantly contributes to Namibia's economic stability and the nutritional needs of its population.
Driving Namibia's Food Production & Supply Chain.
Website: https://www.namibmills.com/
Frequently Asked Questions
What qualifications or certifications are typically required for the Graduate in Training: IT role at Namib Mills?
A relevant bachelor’s degree in Information Technology, Computer Science, or a closely related field from a Namibian university or equivalent accredited institution is usually required. Some employers may prefer candidates with foundational certifications like CompTIA A+ or Microsoft Fundamentals, though these are not always mandatory for entry-level graduate roles in Namibia.
What does a typical day look like for an IT Graduate in Training at a Namibian company like Namib Mills?
Daily tasks often include supporting end-users with hardware and software issues, assisting in system maintenance, shadowing senior IT staff during network or server updates, and participating in internal training sessions. As Namib Mills operates across multiple sites, graduates may also gain exposure to logistics-related IT systems common in agribusiness and manufacturing sectors in Namibia.
How does the local work culture in Namibian IT departments influence expectations for graduate trainees?
Namibian workplaces value respect for hierarchy, punctuality, and clear communication—especially when interacting with non-technical staff across departments like production or finance. Trainees are expected to demonstrate initiative while remaining receptive to mentorship, reflecting the broader Namibian emphasis on collaborative learning and professional humility.
What realistic career progression can an IT Graduate in Training expect after completing the programme in Namibia?
Successful graduates often transition into permanent roles such as IT Support Officer, Systems Administrator, or Business Analyst within the same organisation or similar Namibian enterprises. Continued growth typically depends on gaining experience, pursuing locally recognised certifications (e.g., through NAMFET or international providers), and aligning with national ICT development priorities like digital transformation in agriculture and manufacturing.
What standard benefits (leave, medical aid, pension) are commonly offered to IT graduate trainees in Namibia?
Graduate trainees in Namibia typically receive statutory benefits including 21 days of annual leave, sick leave as per the Labour Act, and access to a group medical aid scheme—often through providers like MAF or NAMFET-affiliated plans. Employers also usually contribute to the Namibian National Pension Fund (NPF), and some offer additional benefits like study support for further IT qualifications.
How should I apply for the Graduate in Training: IT role, and what do Namibian employers specifically look for in candidates?
Applications are generally submitted via the employer’s online portal or email with a CV, certified academic transcripts, and a concise cover letter highlighting relevant coursework or projects. Namibian employers value evidence of practical problem-solving, basic technical literacy (e.g., Windows/Linux, Office 365, networking fundamentals), and alignment with national values such as inclusivity and commitment to local economic participation.
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