Job Expired
To lead the Service Department and manage customer interactions. To oversee the members of the Service Department team, developing and implementing Service Procedures and maintaining customer relationships. Maintaining Service Department standards and Health & Safety procedures.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Retail
- Closing Date: 2026-08-19
Key Responsibilities
- Enhance Sales and Opportunities in each Department to drive targets in all aspects.
- Manage Trading GP’s.
- Manage Recipes to determine actual GP’s.
- Ordering of Stock in each Department.
- Planning Promo lines on a weekly basis.
- Determine range to accommodate market needs.
- Stock rotation.
- Monitor Stock and Place Order.
- Monitor product displays and merchandising standards.
- Monitor Housekeeping Standards and ensure that High Standards are always maintained.
- Maximize the Departments Sales participation.
- Monitor Customer Service Quality on an ongoing basis and develop corrective actions.
- Handle Customer Complaints and Enquiries.
- Minimize Shrinkage and Waste.
- Manage Staff to ensure Productivity.
Requirements
- Minimum of 2 years’ Experience in a Service/Fresh Department Supervisor Position.
- Experience in the FMCG Environment.
- Excellent Communications Skills (Written and Spoken).
- Strong Administrative and Numerical Skills.
- Computer Literate.
- Excellent Communication Skills.
- Customer Service Orientated.
- Technical Proficiency.
- Problem Solving Skills.
- Attention to Detail.
How to Apply
Apply by email: [email protected]
About the Company
Metro Namibia operates as a key retail entity within Namibia, primarily serving customers seeking value through bulk purchasing. The company's business model emphasizes providing substantial savings by allowing shoppers to stock up on goods in larger quantities. Promotions and special deals are consistently available across its store locations, encouraging visits to maximize value. Metro Namibia has established itself as a trusted brand in the country, dedicated to offering competitive pricing and a wide array of products to its Namibian clientele.
A Brand you can trust
Website: https://www.metro.com.na/
Frequently Asked Questions
What are the typical qualifications or experience required for a Fresh Department Supervisor role in Namibia?
Most employers in Namibia look for candidates with a Grade 12 certificate and previous supervisory or extensive experience in a fresh produce or retail environment. Relevant certifications in food safety, hygiene, or retail management are highly advantageous for this role.
What are the common day-to-day responsibilities of a Fresh Department Supervisor at a store like Metro in Namibia?
You would typically oversee stock management, ensure product freshness and quality, and supervise a team of fresh department staff, maintaining merchandising standards. This includes inventory control, waste reduction, and ensuring compliance with local health and safety regulations.
What is the typical work culture and what are the expectations for a supervisor in the Namibian retail sector?
Namibian retail work culture often values reliability, strong interpersonal skills for team management, and a proactive approach to problem-solving. Punctuality, commitment to excellent customer service, and adaptability to varying work hours, including weekends, are highly expected.
What are the realistic career progression opportunities for a Fresh Department Supervisor in Namibia?
Successful Fresh Department Supervisors can typically advance to roles such as Assistant Store Manager, Store Manager, or take on specialized roles in procurement or operations management within the retail chain. Gaining experience across different departments can also open doors to broader management positions.
What kind of benefits can a Fresh Department Supervisor typically expect in Namibia?
Common benefits in the Namibian retail sector include statutory annual leave, sick leave, and potentially compassionate leave. Many employers also offer contributions to medical aid and participation in a company pension fund, though these can vary by employer.
How should one apply for this type of role in Namibia, and what do employers typically look for in applications?
Applications usually require a detailed CV and a strong cover letter, often submitted online or directly to the store's human resources department. Employers in Namibia highly value demonstrated leadership skills, a strong work ethic, and practical experience in fresh produce management or similar retail roles.
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