PURPOSE OF THE POSITION: Debt collection and related administration, reconciliations, and requesting of Pod’s and claims.
Job Summary
- Employer: cic
- Job Type: Full-time
- Location: Windhoek, Namibia
- Category: Accounting/Finance
- Closing Date: 2026-10-23
Key Responsibilities
- Process information for customer statements.
- Submit relevant documentation to the Claims department for credit processing.
- Continuously follow up on outstanding claims and Proofs of Delivery (PODs).
- Track payments received and update records for reconciliation purposes.
- Age accounts on the system and perform account reconciliations.
- Write receipts and prepare deposit slips, process payments, and conduct banking in accordance with company policies and procedures.
- Contact debtors to follow up on outstanding payments.
- Maintain accurate records of all relevant documentation throughout the month, including invoices and creditor-related documents.
- Collect invoices for statement processing, print statements, attach relevant supporting documentation, and mail them to customers.
- Stamp statements for general accounts where settlement discounts apply, place them in envelopes, and mail them to customers.
- Ensure all money received is correctly processed and banked.
- Receive payments from branches, issue and process receipts, and deposit the funds in accordance with company procedures.
- Follow up on outstanding payments, PODs, and claims received via fax and email, and submit relevant documentation for clarification where required.
- Provide relief support for other Debtors Clerks as required.
- Contribute to team performance by completing assigned duties efficiently.
- Perform other relief duties and ad hoc tasks as assigned by the Manager.
Requirements
- Grade 12 certificate.
- Relevant degree or qualification will be an advantage.
- Fluency in Afrikaans and English.
- Minimum of 3-5 years’ experience in debtors administration, reconciliations, and invoicing.
- Excellent proficiency in Microsoft Excel.
- Experience with the Proteus system will be a definite advantage.
- Ability to work under pressure and handle conflict situations professionally.
- Self-motivated, proactive, assertive, and able to demonstrate initiative.
- Good communication and interpersonal skills.
- Namibian citizenship.
How to Apply
Phone: +264812203109
Frequently Asked Questions
What qualifications or education do I need to become a Debtors Clerk in Namibia?
Most employers require a Grade 12 certificate with Mathematics and Accounting, plus a diploma or certificate in Bookkeeping, Accounting, or Finance from institutions like NIMT, IUM, or UNAM. Proficiency in accounting software such as Pastel, Sage, or QuickBooks is highly valued. Some positions may accept relevant work experience in place of formal qualifications.
What are the typical day-to-day responsibilities of a Debtors Clerk?
Daily tasks include processing customer invoices, reconciling debtor accounts, following up on overdue payments via phone or email, and preparing monthly debtor reports. You will also handle queries from clients regarding their accounts and assist with month-end closing procedures. Accuracy and attention to detail are essential when recording financial transactions.
How does the work culture for Debtors Clerks differ between permanent and temporary positions in Namibia?
Permanent roles typically offer greater job security, structured training, and integration into company processes, while temporary positions may provide faster exposure to diverse industries and flexible arrangements. Both require professionalism, punctuality, and respect for hierarchical structures common in Namibian workplaces. Temporary clerks should be prepared to adapt quickly to different systems and build rapport rapidly with new teams.
What career progression opportunities exist for Debtors Clerks in Namibia?
With experience, you can advance to Senior Debtors Clerk, Credit Controller, or Accounts Receivable Supervisor roles. Further studies toward a BCom Accounting or professional certifications like ACCA or CIMA can open doors to management positions in finance. Some clerks transition into broader accounting roles or specialize in credit risk management within banking or retail sectors.
What benefits should I expect as a Debtors Clerk in Windhoek?
Standard benefits typically include annual leave of 18-24 days, sick leave, and contributions to the Social Security Commission. Larger employers may offer medical aid schemes, pension or provident fund contributions, and performance bonuses. Temporary positions usually have fewer benefits, so clarify terms before accepting any offer.
How should I apply for Debtors Clerk positions in Namibia, and what do employers look for?
Submit a concise CV highlighting relevant accounting software skills and any previous debtor or credit control experience, accompanied by certified copies of qualifications and references. Employers prioritize candidates with strong numerical skills, integrity, and proficiency in English and Afrikaans. Networking through platforms like LinkedIn and Namijob, as well as registering with local recruitment agencies, can improve your chances of securing interviews.
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