COLLECTIONS HEAD – FNB (First National Bank), part of FirstRand Group

Key Responsibilities

• Reduce loss to the Group and increase revenue through effective collections and recoveries
• Ensure recovery budgets are defined and the debt recovery and collections strategy is determined in conjunction with all relevant stakeholders for the Group
• Meet recovery and collection targets by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy
• Manage costs and expenses within the approved budget to achieve cost efficiencies in the collections and recovery campaigns
• Apply credit roadmap and debt restructuring principles, and develop the latest recovery methods
• Monitor changes in legislation, regulations, initiatives and relevant industry practices, and ensure implementation of appropriate interventions
• Maintain expert knowledge of relevant legislative amendments and industry best practice, and provide proactive advice and solutions to stakeholders
• Ensure compliance with audit requirements and benchmark current practices against the debt recovery and collection risk management framework, adjusting practices as and when necessary
• Participate in the Credit Risk Technical Committee by providing guidance on debt recovery and collections modelling technical issues
• Improve business decisions by providing accurate and reliable business intelligence, analysing trends and data for the debt recovery and collections environment and presenting findings to EXCO for decision-making
• Develop and agree on new campaigns or system enhancements for debt recovery and collections
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members, by providing market insights and analysis that support business development activities
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Plan and manage performance, skills development, employment equity, talent and culture of the team in order to improve innovation, achieve efficiencies and increase competencies
• Manage own development to increase own competencies

Requirements

• Reduce loss to the Group and increase revenue through effective collections and recoveries
• Ensure recovery budgets are defined and the debt recovery and collections strategy is determined in conjunction with all relevant stakeholders for the Group
• Meet recovery and collection targets by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy
• Manage costs and expenses within the approved budget to achieve cost efficiencies in the collections and recovery campaigns
• Apply credit roadmap and debt restructuring principles, and develop the latest recovery methods
• Monitor changes in legislation, regulations, initiatives and relevant industry practices, and ensure implementation of appropriate interventions
• Maintain expert knowledge of relevant legislative amendments and industry best practice, and provide proactive advice and solutions to stakeholders
• Ensure compliance with audit requirements and benchmark current practices against the debt recovery and collection risk management framework, adjusting practices as and when necessary
• Participate in the Credit Risk Technical Committee by providing guidance on debt recovery and collections modelling technical issues
• Improve business decisions by providing accurate and reliable business intelligence, analysing trends and data for the debt recovery and collections environment and presenting findings to EXCO for decision-making
• Develop and agree on new campaigns or system enhancements for debt recovery and collections
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members, by providing market insights and analysis that support business development activities
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Plan and manage performance, skills development, employment equity, talent and culture of the team in order to improve innovation, achieve efficiencies and increase competencies
• Manage own development to increase own competencies

How to Apply

REF Code: R53561