CLAIMS CLERK – Namib Mills (Pty) Ltd

Most employers in Namibia require a Grade 12 certificate with strong English and Mathematics. A certificate or diploma in Business Administration, Accounting, or Insurance Studies from institutions like NIMT or IUM is advantageous. Computer literacy, especially in MS Excel and accounting software, is typically essential.

You will process and register insurance or internal claims, verify documentation, and liaise with clients and service providers. Duties include data entry, filing, tracking claim status, and preparing reports for management. Accuracy and attention to detail are critical, as errors can delay payments or affect customer satisfaction.

Namibian workplaces value punctuality, respect for hierarchy, and collaborative teamwork. Dress codes are usually business casual to formal, and communication tends to be polite and direct. Understanding local languages such as Afrikaans or Oshiwambo can be beneficial for internal interactions.

With experience, you can advance to Senior Claims Clerk, Claims Administrator, or Claims Manager roles. Further studies in risk management or insurance through the Namibia Institute of Professional Accountants or South African institutes can open doors to underwriting or brokerage positions. Some clerks transition into broader finance or operations roles within manufacturing firms.

Standard benefits usually include annual leave as per the Namibian Labour Act, sick leave, and contributions to a pension or provident fund. Larger employers often provide medical aid subsidies or membership with funds like NamHealth or Methealth. Some companies offer transport allowances or subsidized meals depending on location and company policy.

Submit a concise CV with a cover letter via email or the company's online portal, ensuring contact details are current. Employers prioritize candidates with relevant experience, strong references, and demonstrated reliability. Prepare for interviews by researching the company and being ready to discuss your attention to detail and customer service approach.