The Claims Coordinator will be responsible for coordinating and administering all customer claims. The role requires effective communication with customers and internal departments to ensure that claims are received, processed accurately, and resolved efficiently.

Job Summary

Employer: Africa Personnel Services
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administrative
Closing Date: 2026-10-29

Key Responsibilities

The Claims Coordinator will be responsible for coordinating and administering all customer claims.
The role requires effective communication with customers and internal departments to ensure that claims are received, processed accurately, and resolved efficiently.

Requirements

How to Apply

Apply online: aps.careers-page.com

About the Company

Africa Personnel Services (APS) stands as a prominent Human Resources and recruitment agency with a strong operational footprint in Namibia. They provide a comprehensive range of HR solutions, encompassing temporary and permanent staffing, streamlined payroll administration, and expert HR consulting services specifically adapted for the Namibian business landscape. Committed to fostering local talent, APS plays a crucial role in connecting skilled individuals with meaningful employment opportunities across various industries within Namibia. The company prioritizes ethical labour practices and actively contributes to the nation's economic development by building effective workforces. Through its dedicated services, APS supports both job seekers and employers throughout Namibia in achieving their professional goals.

Namibia's leading HR and personnel solutions provider.

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Frequently Asked Questions

What qualifications or education do I need to become a Claims Administrator in Namibia?

Most employers require a Grade 12 certificate with strong mathematics and English results. A diploma or degree in insurance, business administration, or finance is advantageous but not always mandatory. Relevant certifications from the Namibia Financial Institutions Supervisory Authority (NAMFISA) or the Insurance Institute of Namibia can strengthen your application.

What are the typical day-to-day responsibilities of a Claims Administrator?

You will process insurance claims from initial registration through to settlement, verify policy details and documentation, and communicate with clients, assessors, and service providers. Data entry, filing, and maintaining accurate records are core tasks. You may also investigate suspicious claims and prepare reports for senior management.

How does workplace culture and employer expectations differ in Namibian insurance companies?

Namibian employers value punctuality, professional communication, and respect for hierarchical structures. Dress codes are typically formal, and Afrikaans or indigenous language skills are often preferred alongside English. Building personal relationships and demonstrating loyalty to your employer are important for long-term success.

What career progression opportunities exist for Claims Administrators in Namibia?

With experience, you can advance to Senior Claims Administrator, Claims Team Leader, or Claims Manager positions. Some professionals transition into underwriting, risk management, or loss adjusting. Further studies through NAMFISA or international bodies like the Chartered Insurance Institute can accelerate promotion.

What employee benefits are typically offered for Claims Administrator roles in Namibia?

Standard benefits usually include annual leave of 20-24 days, sick leave, and contributions to a pension or provident fund. Larger employers often provide medical aid subsidies and group life cover. Benefits vary significantly by company size and sector, with established insurance firms generally offering more comprehensive packages.

How should I apply for a Claims Administrator position, and what do Namibian employers look for in applications?

Submit a concise CV with a professional cover letter highlighting any insurance or administrative experience. Employers prioritize attention to detail, computer literacy especially in MS Office, and strong communication skills. Include references from previous supervisors and be prepared for competency-based interviews and potential assessments.