Casino Guest Relations Officer | Windhoek Country Club Resort & Casino (Legacy Hotels)

Number of Position: 1

Type of Notification: Vacant Position

Employment Type:Full time

Employment Status: Contract

Posted on: 16-10-2020

Closing Date: 22-10-2020

Enquiries: B. Conjwa

Phone #: 061 2055755

 

Opportunity | Duty Description

 

 

Main Purpose of the Job:

• Ensure the highest standard of service level
• To establish and maintain good customer relations and maintain customer recognition and professionalism
• To handle guest complaints, inquiries and comments. Log them and initiate appropriate action and follow up
•  Able to convey relevant information to customers
• Develop and maintain an effective communication within the Resort and with relevant external parties
• Organising hotel bookings and all other associated reservations
• Active involvement with the planning and executions of Casino activity programmes/promotions
• Ensure adherence to the procedures and policies of the Resort
•  Capture data quality as per standard operating procedure
• To carry out administrative requirements as directed

 

 

Opportunity | Duty Requirement(s)

 

 

Education, Experience & Competencies Required:

• Education – Minimum Grade 12
• A minimum of 2 years Casino Guest Relations Experience
• Excellent communication skills
• Strong organizational skills
• Computer literacy and Strong numerical Skills
• Fluent in English – other local languages would be an added advantage
• Extremely high level of integrity and able to work under pressure and shifts
• Able to take initiative, to be innovative and creative

If you are interested in applying for this position and you are confident that you qualify in terms of the information set out in this advertisement, please draft a letter of application and send it together with your Curriculum Vitae to:

Human Resources Officer
Windhoek Country Club Resort
Tel: 061 2055755,
Email: [email protected]

Closing Date: 22 October 2020