CASE COORDINATOR (PATTERSON C3) – MVA Fund 37 views

A minimum of a National Diploma or Bachelor’s degree in Law, Social Work, Public Administration, or a related field is usually required. Relevant short courses in case management, trauma-informed care, or Namibian road traffic legislation (e.g., Road Traffic and Transport Act) are highly valued. Some employers may accept equivalent experience plus professional development through institutions like the University of Namibia or the Namibia Training Authority.

Daily tasks include reviewing and triaging motor vehicle accident claims, liaising with claimants, medical providers, and legal representatives, and ensuring compliance with the Motor Vehicle Accident (MVA) Fund Act and its regulations. Coordinators also maintain accurate case files, prepare reports for internal review or tribunal submissions, and attend multidisciplinary meetings—often using both English and local languages to support accessibility across regions.

Namibian workplaces generally value respect for seniority, clear written documentation, and culturally appropriate communication—especially when engaging with claimants from diverse ethnic and linguistic backgrounds. Punctuality, professionalism, and discretion are essential, particularly given the sensitive nature of injury claims and the legal/compliance context governed by Namibian statutory frameworks.

With experience and further study (e.g., postgraduate qualifications in law or public policy), coordinators may advance to Senior Case Coordinator, Claims Manager, or Compliance Officer roles. Others transition into advisory positions with the Office of the Ombudsman, the Ministry of Justice, or NGOs focused on road safety and victim support—leveraging their understanding of Namibia’s MVA Fund operational and legislative environment.

Employees are generally covered under the Government Employees Pension Fund (GEPF) and entitled to 20–30 days annual leave, sick leave, and family responsibility leave as per the Namibian Labour Act. Medical aid is commonly provided through approved schemes like NAMAF or Medshield, and some employers offer additional allowances for transport or remote-area duty—subject to current collective agreements and budgetary provisions.

Vacancies are advertised on the MVA Fund website, the Government Gazette, and platforms like JobMail Namibia or the Ministry of Public Service’s portal—applications must include certified academic documents and proof of Namibian citizenship or residency. Employers prioritise candidates with demonstrable experience in claims processing, knowledge of Namibian civil procedure and social security systems, and strong interpersonal skills for client-facing duties in multilingual, community-sensitive settings.