Job Summary

Employer: bonlife assurance
Job Type: Full-time
Location: Windhoek, Namibia
Category: Administration
Closing Date: 2026-09-25

Key Responsibilities

Cash Receiving and banking: Receiving and capturing of cash.
Capture receipt successfully into the administration system.
Provide daily recons to the finance department of all cash receipts received within the company.
Preparing of deposit slips of all cash receipts received
Bank cash daily
Client Communication (Alternative to Receptionist): Liaise with customers regarding customer queries, payments, and general information.
Answer a high volume of calls and maintain a rapid response rate according to agreed standards.
Log information on calls received, where required and maintain detailed and accurate records.
Communicate and liaise verbally and in writing between customers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Explaining products and benefits to customers losing focus.
Policy Administration: Capture all new business application for the office on the administration system.
Submit policy amendments to underwriter.
Register Claims on the administration system

Requirements

Grade 12
Certificate of Business Administration will be advantageous.
Computer Literate
Excellent Communication Skills
Proficiency in Afrikaans will be an added advantage.
At least 2 years’ experience in customer service or administration

How to Apply

Apply by email: cv@bonlifenam.com

Frequently Asked Questions

What qualifications or education do I need to become a Branch Administrator in Windhoek?

Most employers require a diploma or degree in Business Administration, Office Management, or a related field. Proficiency in Microsoft Office Suite and prior administrative experience are typically essential. Some companies may accept equivalent experience combined with relevant certifications.

What are the typical day-to-day responsibilities of a Branch Administrator?

You will manage office operations, coordinate correspondence, maintain records, and support branch staff with administrative tasks. This includes handling petty cash, scheduling meetings, and ensuring compliance with company policies. You may also liaise with head office and external stakeholders.

How does workplace culture in Namibian insurance companies typically operate?

Namibian workplaces value punctuality, respect for hierarchy, and clear communication. Dress codes are usually formal or business casual, and teamwork is highly emphasized. Understanding local languages like Afrikaans or Oshiwambo can be advantageous in client-facing situations.

What career progression opportunities exist for Branch Administrators in Namibia?

With experience, you can advance to Branch Manager, Regional Administrator, or Operations Manager roles. Professional development through institutions like NIMT or UNAM can accelerate growth. Many administrators also transition into HR, compliance, or project management positions.

What benefits are typically offered for full-time administrative roles in Windhoek?

Standard benefits usually include annual leave, medical aid contributions, and pension or provident fund arrangements. Some employers offer performance bonuses and study assistance. Specific packages vary by employer and your level of experience.

How should I apply for a Branch Administrator position, and what do Namibian employers look for?

Submit a concise CV with a tailored cover letter highlighting your administrative skills and local experience. Employers value reliability, attention to detail, and familiarity with Namibian business practices. Include references from previous supervisors and ensure your contact details are current.