CLAIMS CLERK – Namib Mills (Pty) Ltd

Most employers in Namibia require a Grade 12 certificate with strong Mathematics and English. A diploma or certificate in Accounting, Business Administration, or Insurance Studies from institutions like NIMT or UNAM gives you an advantage. Computer literacy, especially in MS Excel and accounting software, is typically essential.

You will process and register insurance or warranty claims, verify supporting documents, and maintain accurate records. Daily tasks include communicating with clients and service providers, tracking claim status, and preparing reports for management. Attention to detail and data accuracy are critical in this administrative role.

Namibian employers value punctuality, respect for hierarchy, and clear communication in English. You are expected to be reliable, work independently with minimal supervision, and maintain confidentiality with sensitive documents. Building professional relationships across departments is important for smooth claims processing.

With experience, you can advance to Senior Claims Clerk, Claims Supervisor, or move into related roles like Accounts Administrator or Insurance Underwriter. Some professionals pursue further studies through NQA-registered qualifications to become Claims Assessors or Risk Managers. Cross-training in payroll or procurement can also open doors within larger organizations.

Standard benefits usually include annual leave as per the Namibian Labour Act, sick leave, and public holidays. Larger employers often provide medical aid contributions, pension or provident fund schemes, and sometimes funeral cover. Specific benefits vary by employer size and sector, so always confirm during the interview process.

Submit a concise CV with certified copies of qualifications to the company's HR department or advertised email address. Employers look for relevant experience, strong references, and evidence of honesty and integrity due to the financial nature of claims work. A well-written cover letter explaining your attention to detail and customer service skills strengthens your application.