Job Expired

Manager ICT – Namibia Investment Promotion and Development Board

Primary Purpose

The Manager ICT is responsible for the overall planning, organising, and execution of all ICT functions and to ensure that the ICT operations are aligned to the Board’s strategy and goals. This position supports and maintains the existing ICT infrastructure, applications, and the development of new technical solutions. The position will work closely with management to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the Board’s operations. The position is responsible for the development and implementation of ICT policies, procedures and best practices. Participates in the performance management of the ICT team, monitors the team objectives to ensure the set objectives are achieved.

Person Profile

Focuses on high levels of team and individual performance and productivity. Demonstrate an attitude of positive and proactive approaches in identifying problems, creating innovative solutions and leading teams through collaboration. Demonstrates empathetic, genuine, reliable and tolerant attributes. Possess personal qualities of integrity, credibility and commitment. Self-motivated, disciplined and ability to work with minimum supervision. Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also demonstrating resourcefulness in tasks execution. Is respectful, constructive and energetic. Must be well presented, business-like and flexible to travel.

Key Performance Areas

Develop and implement all ICT policies and procedures, including those for ICT architecture, security, disaster recovery etc.
Plan, organise and control the operations of information systems and electronic data processing
Establish ICT and systems control mechanisms to ensure that ICT risks are identified and mitigated.
Performs systems software and hardware installation, debugging, testing, and maintenance.
Integrates system software and conducts integration testing for internal and external interfaces.
Develops and monitors company-wide security programs, implements and monitors security tools.
Configures, troubleshoots and performs maintenance on server and related equipment.
Evaluates and recommends hardware and software products for purchase and or licensing.
Manages users, e‐mail accounts, logon scripts, ICT policies and access permissions.
Manages all ICT related projects and ensures that risks, cost, resources and time are well managed.
Oversee provision of end-user services, including help desk and technical support services.
Work with stakeholders to define systems requirements for new technology implementations.
Ensure that all work stations are installed, set up and printers connected
Advise employees of security breaches and or change of passwords or security status
Oversees and evaluates system security and back up procedures.
Manages the ICT vendor software product licensing agreements and maintain contracts as per the terms of engagement.
Identify ICT training and development needs and recommend suitable learning interventions
Ensure that the required Audits are carried out and that identified risks are managed and mitigated.
Undertake other duties as may be reasonably required from time to time

Education and Experience Required

The Manager ICT is required to hold a minimum of a relevant Honor’s degree in Computer science or equivalent qualification with 7 – 8 years’ experience in the ICT environment and at least 3 years should have been in a managerial role. The incumbent should have specific experience and exposure to desktop, notebook, tablet, mobile, server computer hardware as well as local and wide area network design, implementation, and operation (LAN, WAN, WIFI, VPN). Experience should also include exposure to cloud based, shared and outsourced solutions.

Key Competencies and Knowledge

Knowledge of the regulations and principles applied in the ICT industry
Broad knowledge of information technology systems
Strong knowledge and understanding of key business fundamentals
Results driven and an ability to deliver results and meet expectations.
Strong project management and time management skills
Excellent verbal and written communication skills
Accuracy and attention to detail
Ability to install and administer computer hardware, software and networks
Knowledge of computer networks, network administration and network installation
Ability to troubleshoot complex technical ICT problems
Ability to communicate technical concepts to technical and non-technical audiences
Plan ahead and work in systematic, and organised way
Ethical conduct and high integrity
A good understanding of data privacy and confidentiality standards
Ability to manage multiple concurrent projects and complex assignments
Ability to establish and maintain positive working relationships with key stakeholders.