For more information please dial +264 61 257 700 and ask for recruiter: Fadielah
DESCRIPTION
Language: German
Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in languages( English and Other) in a timely manner
Help with any additional administrative tasks on the campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Giving immediate feedback in case of any difficulties or issues with the user program
REQUIREMENTS
Native level fluency in German: Verbal & Written skills essential (Advanced level may be considered)
You will be required to take our tests to verify your language skills.
1-year experience in a call/service center in a similar role
Excellent written and spoken communication skills
Proficiency in Microsoft Office Suite and Online applications
Good organization and problem-solving skills
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the customer support agent’s home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Own Computer or Laptop
Broadband internet connection (mobile internet is not good enough to manage calls)
PLEASE TAKE NOTE:
A valid Code of Conduct will be required further in the process.
This is a permanent and full-time position.
Training will be provided.
Home Based – so a WIFI connection will be essential (10 mbps Fibre line/ADSL line)
Due Date: 26th May 2023
More Information
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Job Application Details
APPLICATION DETAILS
Closing date: 26 May, 2023 For more information and to apply: https://recruitment.aps.com.na/job/customer-service-representative-4/ br>
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