Purpose
To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved.
Responsibilities
• Manage costs / expenses within approved budget to achieve cost efficiency.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop.
• Regular feedback to customers and or branches regarding progress made on resolving the query.
• Resolve all customer queries efficiently, and within agreed timelines.
• Attends to daily control log sheets and maintains an accurate diary system for queries.
• Attends to inward telephonic, email, fax enquiries and queries via the queue system.
• Compiles daily statistics relevant to number of customers and queries attended to.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system.
• Continuously updates the customer information system.
• Report on required Call Centre activities and deliveries to improve business results.
Qualifications and Experience
• Grade 12, Relevant Certificate or Diploma.
• 1 Year related experience.
• Demonstrated verbal communication skills, good computer skills and technical affinity.
• Product knowledge and systems knowledge.
Additional Requirements
Attach relevant documents (CV, Qualifications), without it your application will not be considered
Applicants will be subject to ITC and reference checks
Ensure documents are in PDF format when uploading
More Information
- Job Application Details If this proves to be the challenge you are looking for please visit our website, www.fnbnamibia.com.na/careers, for more information and to submit your application Physical Address: 130 Independence Avenue, Windhoek Closing Date: 21-11-2022 @ 19:00 Enquiries: Rodgeryne Maritn Phone #: 061 299 2954
- This job has expired!
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