Responsibilities
1) Actively promote and strive to develop community atmosphere among University Apartment residents.
a) Greet new residents within 3-5 days.
b) Promote interaction among residents through programs, introductions at Monthly Meals, etc.
c) Coordinate events, programs, area socials, etc. with Learning Outcomes, as directed by ACCC.
d) Actively promote and participate in housing organization activities and programs.
e) Participate in departmental activities and committees (i.e., staff selection, training, ongoing and annual
program events)
f) Work at the Apartment Community Center/Housing Desk a maximum of 10 per week. International
students 5 hours per week. AD-Apartment Communities will provide specifics for hours during training.
2) Communicate with, and serve as a liaison between residents and staff of University Housing.
a) Provide a personal written introduction of yourself to each new resident through the Welcome Packet.
b) Write reports and document meetings and incidents, within 24 hrs. using the My CoCo Report form.
c) Report suspected abusive situations to UPD and a supervisor immediately.
d) Notify an administrator of any emergency situations. Fire Call Reports and Incident Reports must be
completed within 24 hours of incident.
e) Post flyers, memos or Notifications to bulletin boards within 24 hours of them being available in the
office mailbox. Some may require door-to-door posting.
f) Be available at your apartment for residents during commonly accessible hours such as afternoons and
evenings.
g) Attend weekly 1 – 2 hour staff meeting.
h) Sign in and check mail at the Housing Office 2 times on weekdays between the hours of 8:00 a.m. and
4:30 p.m. Check-in once each weekend. (Coverage should be found if you are unable to sign in.)
i) Make suggestions for facility and policy enhancements as needed or requested.
3) Management and Administration
a) Enforce and explain the apartment lease and all policies proactively during check-ins and
Welcomes.
b) Meet with new residents to review welcome information within 10 days.
c) Check in/sign lease with new residents as scheduled.
d) Mediate resident conflicts in a manner that is timely and provide proper follow-up and referral
when appropriate.
e) Report to the leaseholder, as directed by supervisors, all conduct and behavioral problems
associated with their household.
f) Conduct apartment checkouts. Meet with resident no less than one week prior to vacating their
apt. to communicate and clarify expectations and cleaning procedures.
g) Read electrical meters monthly with complete attention to accuracy.
h) Required to make daily rounds of each assigned property/building looking for safety concerns,
maintenance items, lighting, cleaning needs, and lease violations. Initiate positive resident
contact. Maintain general grounds by picking up paper and debris around dumpsters, parking
lots, and play grounds, etc.
i) Report and document, within 24 hours, all necessary maintenance requests using appropriate
procedures.
j) Participate in semiannual smoke detector checks as scheduled. Assist with building fire drills as
needed.
k) Check Blackboard, Facebook & other social media being utilized daily for updates, forms and
other information relevant to the RM position.
4) Additional duties and requirements.
a) Attend orientation sessions as scheduled.
b) Actively promote the involvement of under-represented and international students in housing
and campus activities and organizations through personal contact and recognition.
c) Be a role model with regard to policies, conduct, supervision of family and guest activities,
acceptance of personal differences, diversity, and academic pursuits.
d) Participate in the selection of new Resident Managers (to the degree requested).
e) Promote a positive atmosphere and experience at the Apartment Community Center, Housing
Office and in your apartment community area.
f) Enthusiastically promote programs and activities of the apartment community, and serve as a role
model in attendance and interaction at the events.
g) Consistently display a positive attitude and cheerful spirit in all duties and interactions with staff and
residents; promoting the positive aspects of UND Apt. Communities.
h) Recruit members for housing organizations and other campus committees with enthusiasm.
i) Make referrals for articles, resident spotlights and other UND & Housing organizations to show interest
and support for their endeavors for the apartment Facebook page.
5) Additional ideas for star performers
a) Plan and implement additional programs for residents of assigned area. Plan educational and
awareness of building programs for assigned area or the entire apartment area.
b) RM’s are encouraged to write and submit original articles for publication on any relevant subject.
c) Be a willing volunteer for projects and demonstrate leadership to the extent possible or required by
the task.
d) Promote and encourage participation in campus events and programs by apar
More Information
- Job Application Details HOW TO APPLY Contact person Lavinia Salom , 0813850059 No. 14 Simeon Shixungileni Street, Windhoek Applications should be hand delived
- This job has expired!
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