BUSINESS DEVELOPMENT SPECIALIST – NAMPORT

VACANCY

NAMPORT is a leading strategic and dynamic institution facilitating trade for national development. We are unique in our trade and operate in a highly competitive global
sphere. Opportunities are available for creative and high potential individuals who have the zeal to learn, grow, and contribute in a high-performing environment. As a
reputable Employer of choice, we offer competitive rewards and prospects in return.
Our vision is to be the best performing seaports in Africa. If you resonate with our vision and have the right attitude; we encourage you to apply for the following position:

DEPARTMENT: COMMERCIAL
LOCATION: PORT OF WALVIS BAY
JOB GRADE: 07

PURPOSE OF THE JOB:
To plan, implement, and coordinate Namport’s Business Development projects and activities by deploying innovative and responsive strategies to open new markets;
coordinate key relationships between Namport, WBCG, and identified stakeholders; improve market positioning and overall competitiveness for the realisation of Namport’s
overall business strategy, in compliance to relevant regulations and legal guidelines. The position is at a specialist level of work and reports to the Manager Business
Development.

KEY PERFORMANCE AREAS:
• Ensure the effectiveness of functional structure and processes to enable strategy execution and meet divisional performance goals.
• Analyse statistical data and reports to identify causes of problems and develop recommendations to improve Namport’s Customer Service policies and practices.
• Develop, review, update and implement procedures regarding customer care and related services.
• Determine customer service requirements by maintaining contact with customers visiting operational environments; conducting surveys; forming focus groups;
benchmarking best practices; and analysing information and applications.
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and
analysing results; and implementing changes.
• Contribute to and implement policies, procedures, and services recommending improvements related to business development to expand into new markets while
attempting to increase current customer spending.
• Diversify and grow the Namport customer base by; maintaining contact with customers, developing a thorough knowledge of the marketplace; benchmarking best
practices; identifying competitors; analysing information, and sourcing significant clients from each major geographic area.
• Analyse and recommend changes to the tariff policy in line with international benchmarking and determine pricing strategies for applicable products and services.
• Facilitate internal/ external communication on tariff reviews or structure charges, provide ad hoc tariff quotations and handle related inquiries.
• Promote and maintain partnerships and links with other Port Authorities to establish logistics and business solutions.
• Develop effective marketing and related programs to ensure brand visibility and global brand presence.
• Execute promotion and sales of Namport’s services through direct customer contact in all media forms.
• Understand how Namport’s services are interrelated with its logistics partners in the Walvis Bay Corridor Group and communicate this effectively to potential customers.
• Provide input to the development of the sectional annual OPEX and CAPEX budgeting and expenditure.

QUALIFICATIONS, EXPERIENCE AND SKILLS:
• Honors Degree [NQF Level 8] in Commerce, Finance, Marketing, Sales, or equivalent.
• A Minimum of five (5) years’ relevant professional experience in the field of Commerce, Finance, Marketing or Sales, of which two (2) years should have
been at a supervisory level.
• Self-motivation to meet and exceed goals and the ability to work in a fast-paced environment.
• Problem-solving skills/ sound judgment skills/ decision-making skills.
• Analytical ability with strong business acumen.
• Ability to establish/ sustain effective relationships.
• Good negotiation skills and presentation skills.
• Must be a strategic partner, with well-developed emotional intelligence and inter-cultural intelligence capabilities.
• Code BE Driver’s License.