GENERAL MANAGER – Grodt Booking Agent

Vacancy

Grodt Booking Agent is a leading tourism company based in Windhoek, Namibia, specializing in providing exceptional travel experiences across Southern Africa. We pride ourselves on delivering unforgettable journeys and personalized service to our clients. We are currently seeking a dynamic and experienced General Manager to lead our team and drive our business forward.

Position Overview:
The General Manager will be responsible for overseeing all aspects of our operations in Windhoek. This role demands a visionary leader with extensive experience in the tourism industry, strong strategic and operational management skills, and a passion for delivering outstanding customer experiences. The ideal candidate will have a proven track record in business development, operations management, team leadership, and financial management.

Key Responsibilities:
⦁ Strategic Leadership: Develop and implement strategic plans to enhance business growth and market penetration within the tourism sector.
⦁ Operational Management: Oversee daily operations, including staff management, budgeting, and process optimization to ensure efficiency and high-quality service delivery.
⦁ Client Acquisition: Identify and secure new clients, particularly travel agencies and tour operators, to expand the company’s market presence.
⦁ Financial Oversight: Manage budgets, financial reporting, and cost-control measures to ensure profitability and financial health.
⦁ Team Leadership: Lead, motivate, and develop a diverse team, fostering a collaborative and high- performance work environment.
⦁ Market Analysis: Monitor industry trends and market conditions to identify opportunities and adapt strategies accordingly.
⦁ Customer Relations: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
⦁ Compliance: Ensure adherence to all relevant laws, regulations, and company policies.

Qualifications:
⦁ Education: Minimum of bachelor’s degree, preferably in business administration or similar
⦁ Experience: Minimum of 7 years in senior management roles within the tourism or travel industry, with a demonstrated ability to drive growth and operational excellence.
Skills:
⦁ Proven ability to develop and execute strategic plans.
⦁ Strong financial management and budgeting skills.
⦁ Exceptional leadership and team-building capabilities.
⦁ Excellent communication and interpersonal skills in English. German, and Afrikaans (ability to converse, write and negotiate in all three languages proficiently)
⦁ Proficiency in relevant industry software and tools.
Attributes:
⦁ Strategic thinker with a results-oriented approach.
⦁ Strong problem-solving abilities and decision-making skills.
⦁ Ability to thrive in a fast-paced, dynamic environment.
⦁ Commitment to delivering exceptional customer service and fostering a positive work culture.

What We Offer:
⦁ Competitive salary and performance-based incentives.
⦁ Medical Aid contribution
⦁ Opportunity to lead a dedicated team in a thriving company.