WORKSHOP MANAGER – pupkewitz motors

KEY PERFORMANCE AREAS;
Overall management of the Service Centre Team and operations.
Ensure compliance to Franchise standards and Pupkewitz Group policies Management of Warranty Claims process
Promote the benefits of Extended Service & Warranty Plans
Administer & Coordinate all Campaigns issued by Nissan
Fulfil all prescribed duties of the Environmental & SHE Officer
Effective management of Customer Post Service Experience calls and related administration and reporting
Coordinate daily Service Bookings, Job Card Costing, and Invoicing functions
Assist with Customer liaison and support to Service Team Manage utilization of Service Working Capital
Assist the Dealer Principal in coordinating Service Team operations
KEY REQUIREMENTS;
⦁ Grade 12
⦁ Valid Driver’s License
⦁ Namibian Citizenship
⦁ Minimum 5 years of working experience in a similar position
⦁ Fluent in English- 2nd language is an added advantage
⦁ Computer Literate in MS Office
⦁ Understanding of technical, commercial, and administrative aspects of the motor and service industries
⦁ Diagnostic skills – an added advantage
⦁ Work independently and efficiently with attention to detail
⦁ Passionate about customer service
⦁ Work under pressure and be able to meet deadlines
KEY COMPETENCIES;
⦁ Working with People
⦁ Relating & Networking
⦁ Planning & Organising
⦁ Following Instructions & Procedures
⦁ Delivering Results and Meeting Customer Expectations
⦁ Coping with Pressures and Setbacks