• Successfully support the management of the team
• Lead the team to operationalise agent requests seamlessly and continuously improve service standards
• To successfully quote and operationalize profitable tour products for existing as well as new clients.
Key Responsibilities:
• Effectively cost products
• Understand the market and margin control
• Build up and maintain agent / supplier relationships
• Source new products if and when required
• Develop in cooperation with General Manager business and product strategy to secure additional business from agents
• Work closely with the team to achieve goals
• Quote and design successful, creative itineraries and proposals
• Capture and confirm bookings in Tourplan
• Negotiate with suppliers for better rates, cancellation policies, FOC’s, value adds etc.
• Find new suppliers that offer a good/better service and better rates
• Continuously and proactively monitor client feedback and improve operational processes
• Follow up on own quotes as well as assist in monitoring the team’s quote overview
• Successfully run groups / series bookings
• Handling the 24hour emergency phone
• Prepare guide documentation and brief guide before travel date
• Work closely with tour guides whilst on tour
• Utilise expertise to improve in conjunction with GM the team’s operational excellence
• Pass on Tourplan knowledge to the team via training/coaching sessions
• Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team
• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan.
• Reconcile supplier invoices for processing
• Assist debtors’ clerk with invoicing / collection queries
• Reconcile tour guide expense sheets on completion of tours / check guide salary invoices
Please be aware of fraudulent recruiting scams, do not send money to anyone suggesting they can provide employment
- Tourplan (software) Knowledge
- Min 5 years DMC Experience