Job Summary
The purpose of this position to lead and manage the Employee Benefits team to resolve client queries and process claims aligned to business expectations and aligned to desired client experience.
As per Affirmative Action Act, 1998, persons from the designated groups are encouraged to apply. Only shortlisted candidates with the relevant supporting documentation attached to their CV’s will be contacted, and no documents will be returned.
Key Performance Areas:
Manage, monitor and control the EB team’s delivery on Service Level Agreements made with clients.
Manage, monitor and control the team’s execution of client claims and queries.
Act as an escalation point to assist EB team addressing client queries.
Ensure team’s adherence to correct procedure when following up on queries
Analyse the workflow processes and identify opportunities for improvements implement improvements within the EB team.
Identify and report process and system failures and enhancements to improve client experience.
Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
Attend to other related ad*hoc tasks that may arise
Technical and Behavioural Competencies:
Strong mathematical and accounting capabilities
Computer literate, with a sharp focus on Microsoft office i.e. (Excel. Word and Outlook) with Excel at an intermediate skill level
Confidential, Accountable. Accurate and Attentive to detail
Excelent interpersonal skills and portray a good self-image
Good oral and written communication skills
Deadline driven
Minimum Requirements:
Grade 12 with 25IGCSE points or,
A Degree in Business Administration of equivalent
5 years’ working experience in an administration or similar environment
More Information
- Job Application Details HOW TO APPLY For queries please call: 061 297 3129 Apply via Recruitment website: https://momentummetropolitan-africa.erecruit.co/
- This job has expired!
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