SUPERVISOR – NAMRA CALL CENTRE

Key Performance Areas

– Compile functional planning for Call Centre cascaded from the Business Unit Plan
– Supervise the implementation of the relevant operational plan
– Provide process improvements to Unit Manager
– Guide team members in technical problem solving
– Provide regular progress reports to Management regarding the achievement of Sectional targets
– Supervise the logging and recording of customers queries
– Ensure all stakeholders are correctly informed of correct procedures
– Ensure Call Centre staff are properly capacitated and engaged.

Qualifications: Bachelor’s Degree in Business Administration / Accounting / Commerce / Taxation (NQF 7)

Minimum Experience:   Four (4) years relevant experience or a similar role of which two (2) years should be on a supervisory level.

Skills required.: 

– Knowledge of taxes, Customs & Excise Laws administered by NamRA
– Problem solving skills.
– Strong listening, interpersonal and mediation skills.
– Customer service focus.
– Organizational skills

Application Procedure:

For applications to be valid, a submission must be made within the stated deadline and should comprise of the following:

• A cover letter, providing a detailed motivation for the position, signed by the applicant.
• An up-to-date detailed curriculum vitae, including at least two professional references.
• Certified copies of the highest academic qualifications attained. Foreign qualifications
must be evaluated by the Namibia Qualifications Authority (NQA) and proof of evaluation of qualification should be attached.
• Certified copies of Identity Documents and all other supporting documents.

NB: Preference shall be given to Namibian Citizens
Successful Candidates will be required to provide Proof of No Criminal Record (Certificate of Conduct).
All appointments will be vetted according to the due process.

Closing Date: 05 July 2023