STRATOS RESTAURANT CASHIER/HOST – Avani Windhoek Hotel & Casino (Minor Hotels Group) 26 views

Key Responsibilities

• Welcome all guests warmly, creating a positive first impression through friendly, professional, and attentive service.
• Engage with guests throughout their visit, ensuring comfort, satisfaction, and timely support.
• Handle guest queries, concerns, and special requests efficiently, coordinating with kitchen and service teams where required.
• Present bills professionally and ensure a smooth, pleasant settlement experience.
• Promote guest feedback by sharing and collecting feedback questionnaires with billing folders.
• Accurately process all food and beverage billing transactions in line with company SOPs.
• Handle multiple payment methods, including cash, cards, forex, and house accounts, ensuring compliance and accuracy.
• Reconcile all payments against system records, ensuring correct posting and documentation.
• Prepare and manage house accounts prior to service.
• Maintain accurate guest and transactional records for auditing purposes.
• Manage and control the cash float, including verifying, balancing, and reconciling at the end of each shift.
• Investigate, substantiate, and report any cash variances promptly.
• Ensure the secure handling, storage, and transfer of floats and cash in line with procedures.
• Adhere to all cashiering Standard Operating Procedures and internal controls.
• Ensure all supporting financial documentation is complete, accurate, and audit-ready.
• Work collaboratively with service and kitchen teams to maintain smooth and efficient outlet operations.

Requirements

• Grade 12 / National Senior Certificate
• Previous experience in a restaurant, bar, or hotel environment in a hosting, cashiering, or service role
• Basic knowledge of POS systems and financial transactions
• Experience handling cash, card, and other payment methods
• Availability to work flexible shifts, including evenings, weekends, and public holidays
• Naturally friendly and welcoming, with strong interpersonal skills
• Professional and well-presented, with a guest-first mindset
• Strong attention to detail and accuracy in financial handling
• Calm and efficient under pressure in a fast-paced environment
• A team player with good communication skills
• Trustworthy, reliable, and committed to maintaining high standards of service and integrity

How to Apply

Job Code: JR101668