PURPOSE OF THE JOB:
To manage the overall operations of the store by applying sound business principles & service excellence to customers and consumers to support profitability of the store.

KEY ACOUNTABILITIES:
Maximize sales turnover and gross profit through best practices.
Minimize cost/ expenses and stock losses (shortages) through effective utilization of staff.
Accountable for the achievement of monthly budgeted targets.
Maximize Gross Profit’s through effective buy-ins.
Implement innovative business ideas that result into breakthrough targets.
Monitor and promote operational and service standards constantly by practicing PnP Service Qualities.
Attend to customers and their complaints.
Build and maintain sound relationships with all internal and external stakeholders – partnership.
Maintain stores specific product ranges and product quality as per QDVP4 standards.
Accountable for stock rotation according to FIFO method.
See to it that no damaged or expired products are stocked.
Manage stock levels and dormant stock.
Manage stock holding days by utilizing roster order.
Oversee and manage all administrative duties of the store to ensure that they are completed within time limits and within company procedures.
Oversee the scheduling and planning of staff working hours for the week and approve weekly schedules.
Control store wages through appropriately monitoring and approving overtime and hours worked by staff.
Run an inspection on the floor – Mule train.
Perform day end functions after cashiers are done.
Manage the housekeeping of the store and adherence to Food safety audit standards.
Enforce compliance of the Health & Safety policy to all staff members and internal visitors.
Conduct health and safety inspections daily and report monthly to Regional Manager and Support Office.

Experience and Qualifications:
A recognized Grade 12 Certificate and a minimum of 8 years’ retail experience of which 5 must be at management level.
Bachelor’s degree in business administration / Management or Retail Management, or equivalent and at least 5 years retail managerial experience.
Code B Driver’s License
Supermarket experience will be advantageous.
Knowledge of budgetary control

SKILLS REQUIRED
Assertive communication
Attention to detail
Planning, organizing and analyzing skills
Strong Business Acumen
Strong Customer Focus