SERVICE CONSULTANTS – SANTAM

SERVICE CONSULTS!

Santam Namibia currently has an existing opportunity available for a Service Consultant in the Personal lines X Commerc

section who will be based in Otjiwarongo. Namibia

JOB DESCRIPTION

Assist new direct clients, market insurance products and provide quotations to potential dienK Additionally provide support for the retention and servicing of existing business/ brokers on behalf of Santam Namibia

KEY RESPONSIBILITIES

The candidate will be expected to perform (but not limited to) the following duties.

• Provide customer support that requires a unique understanding of a diversity of products and customer issues.
• Handle complex customer orders, inquiries and complaints
• Provide guidance, assistance and training to less experienced staff.
• Serve as first line of contact for customer
• Communicate with stakeholders to provide information’feedback and follow through on customer queries.
• Interact with others based on the requirement to initiate requests for information and co-ordinate activities such as dairies.
• Build relationships within the department or area.
• Solve task problems related to routine work according to process checklists and procedural guides.
• Make discretionary decisions within the confines of set policies and procedures, by considering level of risk under guidance from management.
• Communicate decisions made to intermediaries.

QUALIFICATIONSAND EXPERIENCE

• Grade 12 with acceptable pass mark
• Insurance related qualification preferable.
• Two – four years’ experience in a similar role.
• Thorough understanding of all relevant customer support systems and processes related to short term insurance products

SKILLS/ KNOWLEDGE

• Ability to generate limited solutions to customer expectations.
• Build good customer relationships by delivery of
• Required to be assertive.
• Advanced knowledge of underwriting, review policy, check clauses and requirements
• Advanced knowledge of products, application and interpretation of policies.

COMPETENCIES

• Delivering results and meeting client expectations
• Customer Service Orientation
• Information seeking
• Adapting to continuous change
• Performance under pressure
• Problem Solving Abilities
• Planning and organising
• Exceptional negotiations skills
• Following instructions and procedures
• Excellent Verbal and writing Communication skills