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Service Advisor – Pupkewitz BMW, Windhoek
Recruiter: Trending Talent
Location: Windhoek, Namibia
Recruiter: Trending Talent
Location: Windhoek, Namibia
Main Function of the Role
The Service Advisor serves as the primary liaison between customers and the service department, ensuring a seamless vehicle service experience. This role involves customer interaction, coordination of vehicle maintenance and repair services, and maintaining high levels of customer satisfaction. The advisor is responsible for tracking service progress, providing updates, and ensuring all work is completed efficiently and to the customer’s expectations.
Job Summary
- Type: full-time
- Location: Windhoek
- Category: Automotive
- Closing Date: 2026-07-27
Key Responsibilities
- Conduct vehicle check-ins and inspections with guests.
- Provide continuous follow-ups and updates on vehicle progress with both technicians and customers.
- Prepare quotations for parts, order parts, and follow up on deliveries, keeping the customer informed.
- Manage Work-in-Progress and outstanding cash payments.
- Ensure that all service plans are properly loaded and sent for payment processing after customer approval.
- Deliver vehicles to customers and provide a detailed explanation of all work performed.
Requirements
- Namibian Citizenship.
- Grade 12 certificate (minimum educational requirement).
- Valid Driver’s License.
- 1-5 years of working experience in a customer service role (experience in the automotive industry will be an advantage).
- Strong passion for excellent customer service.
- Professional communication skills to interact confidently with diverse customers.
- Knowledge of technical, commercial, and administrative aspects of the motor and service industry.
- Proficiency in computer systems with a working knowledge of V10 software.
- Strong planning and organizing skills.
- Excellent attention to detail.
- Ability to make decisions and initiate action.
- Adherence to principles and values.
- Persuasion and influencing skills.
- Strong communication and presentation skills.
- Ability to deliver results effectively.
- Adaptability and responsiveness to change.
How to Apply
To apply, please visit: trending-talent.com
About the Company
Pupkewitz BMW stands as Namibia's official and leading dealership for the iconic German automotive brand. Operating under the prominent Pupkewitz Motor Division, a part of the well-established Pupkewitz Group, it caters to premium vehicle enthusiasts across the nation. The company offers a comprehensive range of new and approved pre-owned BMW models, complemented by genuine parts and specialized after-sales service. With state-of-the-art showrooms, prominently located in Windhoek, Pupkewitz BMW ensures exceptional customer experiences. It remains a key player in Namibia's luxury automotive sector, providing unparalleled access to high-performance vehicles.
Namibia's official dealership for BMW, offering premium vehicles and service.
Frequently Asked Questions
What qualifications and experience are typically required for a Service Advisor role in Namibia?
A Grade 12 certificate is usually a minimum, along with a valid driver's license. Previous experience in a customer service role, particularly within the automotive industry, is highly advantageous. Strong communication skills and a basic understanding of vehicle maintenance are also crucial.
What are the main day-to-day responsibilities of a Service Advisor at an automotive dealership in Namibia?
You would primarily be the first point of contact for customers bringing their vehicles for service, listening to their concerns and accurately documenting issues. This involves advising on necessary repairs, providing estimates, and coordinating effectively with technicians and parts departments to ensure timely service delivery.
What is the typical work culture and expectation for a Service Advisor in a Namibian automotive dealership?
Punctuality, professionalism, and a strong customer-centric approach are highly valued in Namibian dealerships. Building trust and maintaining good relationships with a diverse clientele, often speaking multiple local languages, is key to success.
What are the typical career progression opportunities for a Service Advisor in Namibia?
A successful Service Advisor could advance to senior advisor roles, service management positions, or even transition into parts management or sales within the dealership. Continuous training and demonstrated leadership skills are important for upward mobility.
What common benefits can a Service Advisor expect from employers in Namibia?
Standard benefits usually include annual leave and contributions to a recognized pension fund. Many established dealerships also offer medical aid schemes and, in some cases, company vehicle benefits or discounts.
What should a job seeker focus on when applying for a Service Advisor role in Namibia and what do employers look for?
Highlight your customer service experience, automotive knowledge, and strong communication skills on your CV. During interviews, demonstrate your problem-solving abilities and a professional, positive attitude, which are highly sought after by Namibian employers.
- This job has expired!
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